how do you open swm files from backup disc after doing facto... - HP Support Community

bassettb · ‎04-08-2018

hello please help i forgot my password. so i went on recovery manager backed up my files etc onto a disc ,i then factory reset .im trying to put files back on my laptop from the disc but i cant open them they are swm files .PLEASE HELP

erico · ‎04-08-2018

On the backup disk look for a Recoverymgr.exe file.

Double click on it to initiate the restoration of the files to a location on your C:\ drive.

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bassettb · ‎04-10-2018

thanks erico this worked .but whilst i was putting the backup files back on my computer it turned itself off ,i turned it back on you could hear it was on put the screen remaind black ,i took it to a computer repair shop .who said it was a memory issue they fitted a 8 gig of memory . but now it keeps turning off and blue screens of death appear with error messages one was memory_management ,i ran a windows diagnostic tool it said there were hardware problems .since iv done that it hasnt switched off put a small white box often appears with a triangle ! symbol and it says windows memory diagnostic your computer has a memory problem .

what do you think the issue could be ?.Please help

erico · ‎04-10-2018

Unfortuately, you described your issue better than you described your notebook.

I thought you said you had it at a PC repair shop?

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bassettb · ‎04-10-2018

no i took it to a computer repair shop, because when i was putting the backup files back on my computer it turned itself off ,i turned it back on you could hear it was on put the screen remaind black .

i took it to a computer repair shop .who said it was a memory issue they fitted a 8 gig of memory . i have it back now and it keeps turning off and blue screens of death appear with error messages one was memory_management ,i ran a windows diagnostic tool it said there were hardware problems .since iv done that it hasnt switched off but a small white box often appears with a triangle ! symbol and it says windows memory diagnostic your computer has a memory problem .

what do you think the issue could be ?.Please help

its a hp notebook would giving the product number be dangerous

erico · ‎04-10-2018

"its a hp notebook would giving the product number be dangerous"

Nope. Not dangerous at all. 🙂

I just need it so I can get the market year and specific hardware configuration.

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bassettb · ‎04-10-2018

how do you find out what your notebook is (called).its windows 10 home 64-bit

erico · ‎04-11-2018

Read the following sticky thread to learn how to identfy your notebook

https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/How-can-I-identify-my-HP-notebo...

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how do you open swm files from backup disc after doing factory reset

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