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‎09-06-2016 03:39 PM

HP Recommended
Product: Envy Touchscreen
Operating System: Microsoft Windows 10 (64-bit)

I need help on how to determine if Windows 10 on the notebook is an upgrade from say Windows 8 or is not an upgrade.

I had some problems with the sound drivers on an early upgrade to Windows 10 on another HP notebook and I understand that this issue has been resolved with HP notebooks with Windows 10 that are not upgrades.

Thank you,

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-13-2016 10:59 AM

HP Recommended

Hi,

 

I can't find HP Envy 17-So13ca (oh) but HP Envy 17-S013ca (zero). The following link shows its specs:

 

      http://support.hp.com/in-en/document/c05187473

 

It has Windows 10 Home 64bit pre-installed.

 

Regards.

BH
***
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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3 REPLIES 3

‎09-06-2016 03:58 PM

HP Recommended

Hi,

 

Please check the following documents:

 

    http://support.hp.com/au-en/document/c04730900

    http://support.hp.com/us-en/document/c05195282

   

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎09-09-2016 10:49 AM

HP Recommended

I was unable to find the answer in the two links provided.  Please advise me if I have overlooked something.

The notebook is an HP Envy 17-So13ca.

I am wondering that in an upgrade,  if there is some footprint of Windows 7 or Windows 8 remaining that could be found?

There is the other alternative,  that there is no way of determining if Windows 10 is an upgrade.

In any event,  I am still hopeful that I will be informed of a way to determine whether Windows 10 is an upgrade or not.

 

 

 

Was this reply helpful? Yes No

‎09-13-2016 10:59 AM

HP Recommended

Hi,

 

I can't find HP Envy 17-So13ca (oh) but HP Envy 17-S013ca (zero). The following link shows its specs:

 

      http://support.hp.com/in-en/document/c05187473

 

It has Windows 10 Home 64bit pre-installed.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
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