how to recover

[Ramith]

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[SDJL]

Hi @Ramith,

Welcome to the HP Forums! To help you get the most out of the HP Forums, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

I have read your post and wanted to help. I understand that you need to recover your laptop.

You can recover the laptop to the factory settings:

HP PCs - Performing an HP System Recovery (Windows 10)

Remember to back up your personal files before the recovery.

Let me know how it goes.

If this post helps you to reach a solution, please click the "Accept as Solution" button down below in this message. If you wish to say "thanks" for my effort to help, click the "thumbs up" to give me Kudos. 

Regards,

[Ramith]

Thanks but it doesn't work.can u give me some other options?reply as fast as u can cuz this is urgent

[Sparkles1 · Accepted solution]

Hi @Ramith,

Thank you for your response. What is your product number or model number? HP Notebook PCs - How Do I Find My Model Number, Serial Number or Product Number?  I would like some clarifications.  Did you upgrade to Windows 10 from a previous operating system? If so what was it? If you were previously running a different version of Windows are you trying to return to it? If you wish to retain Windows 10, I suggest you do a clean install. How to Clean Install Windows 10 (from tenforums.com)

To say thanks for the helping hand, please consider clicking the "Thumbs Up Icon' below.

[Ramith]

Thanks I fixed my laptop but can I buy packaging for my star wars laptop because my current packaging is damaged