hp Pen

[WW928]

Hi,

I would like to know how to pair with the HP Pen in my notebook HP Pavilion x360 Convertible 14-dw.  When I bought this notebook there are came with a Pen but I don't know how to active in my notebook.  Thanks

[Raj2111]

Hi @WW928 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

To pair and use the HP Pen with your HP Pavilion x360 Convertible 14-dw, follow these steps:

1. Check Compatibility

• Ensure that your HP Pen is compatible with your specific notebook model. The HP Pavilion x360 typically supports active pens.

2. Remove Any Caps or Covers

• If your pen has a cap or cover, remove it before attempting to pair.

3. Turn On Bluetooth

• Make sure Bluetooth is enabled on your notebook:
  • Go to Settings > Devices > Bluetooth & other devices.
  • Turn on Bluetooth if it’s not already enabled.

4. Pair the Pen

• Pairing Mode: Most HP Pens automatically enter pairing mode when you first use them or when the button is pressed.
• Connect:
  • In the Bluetooth & other devices settings, click on Add Bluetooth or other device.
  • Select Bluetooth and wait for your pen to appear in the list. Click on it to pair.

5. Check for Updates

• Ensure your Windows and drivers are up to date:
  • Go to Settings > Update & Security > Windows Update and check for updates.

6. Test the Pen

• Once paired, you can test the pen by using it on your screen. Try opening a drawing or note-taking app to check if it responds.

7. Calibration (if necessary)

• If your pen doesn’t work as expected, you may want to calibrate it:
  • Search for Pen and Touch in the Windows search bar.
  • Select Calibrate and follow the prompts.

8. Check for Additional Software

• Depending on your pen model, you may need to download specific drivers or software from HP’s support website.

refer to manual, click here

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support

[WW928]

Hi Raj,

Thanks for your reply.  Unfortunately the HP Pen (which comes with my notebook original package) doesn’t have bluetooth, that’s why I don't know how to pair.

Thanks

[Raj2111]

Hi @WW928 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

Please check this link, click here

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support

[WW928]

Hi Raj,

Thank you for your reply and the link.  Let me explain the following things about my Pen to you.   

1. No button on the top of my Pen 
2. Since there is no button on the top of my Pen, I don't think I can turn on the Bluetooth to pair with my notebook.

I've attached a few pictures of my Pen for you.  Please help to take a look and how to solve my problem.  Thanks

 

[Raj2111]

Hi @WW928 

Welcome to the HP support community.

Thank you for the pictuers , Please press and hold the top untill blue Blue Tooth led starts to blink and then pair it.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support

[WW928]

Hi Raj,

Thanks for your reply.  

I've attached the video for you.  There is no blue light is coming when I press on the top of the pen.

[Raj2111]

Hi @WW928 

I hope you have fully charged the pen for 1 hour or more? 

Please provide the [product number from the pen packaging , I would be alphnumic number .
 

-Regards
Raj-HP Support

[WW928]

Hi Raj,

The pen was came with my notebook.  I cannot locate the number from my package.

In the meantime, when I charge the pen, the pen is turn white light not red light. Thanks

[Raj2111]

Hi @WW928 

Thats great, now press the top part and try to connect.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support