Solved: Re: hp control zone trackpad incredibly glitchy - HP Support Community

SergioGonzalez · ‎06-26-2014

Hi. I recently bough an HP Envy m6-n012dx laptop. Not long after using it the Control Zone Trackpad began to be incredibly glitchy. Everytime i would move the mouse, it would jump randomly across the screen. The left side of the track pad that is supposed to allow you to switch between your open apps sometimes stops working then starts to work again then would stop working for no reason. Same with the right side that shows the start button, search button, settings button etc. To make things worse; sometimes the mouse would begin to move slowly across the screen without me even touching the track pad. I try downloading the most recent synaptics driver and afterwards the trackpad worked for a little while, then went haywire again. Not only is the trackpad messed up but sometimes my touch screen doesnt work. For instance, my touch screen currently isnt working as im typing this. What do i have to do to solve the problem, because i really like this laptop when everything is working fine

Taint3dB1ack · ‎08-03-2015

I HAVE THE SOLUTION TO THE TOUCHPAD ISSUE!!!

i know alot of you have been trying to find a fix for this and i can assure you since february, i have been following this thread and others just like it and i have finally found the fix!!! i have been going issue free for 1 full week. not even a single hickup and i hope that you all follow my advice and find that your issues can be resolved as well.

believe it or not, the issue isnt with the software or with synaptics or with the touchpad hardware itself. The issue is actually with the way the laptop is assembled. i assume that when the laptop is built in the factory, the robots overtighten the trackpad onto the bracket and base of the laptop. all i had to do, and LITERALLY all i had to do, was loosen those screws!!! my trackpad was screwed in so tightly, in fact, that i had a little hump on the trackpad (on the bottom edge directly in the middle) where the screw and bracket meet on the underside. it made my trackpad have a little hump on it and when i took everything apart, i actually flattened it out. anyways, it takes a bit of time to disassemble everything. the trackpad is so far into the laptop and the instructions i found on this site says that you have to take out the systems board and everything around it. i just followed the guide and when i got to the trackpad, undid the 6(?) screws and then put them back in, but i didnt tighten them down hard at all. since then, i have not had a single issue!!! my trackpad works like it should and im 10000X more happy with it.

PLEASE MARK THIS AS A SOLUTION!!! EVERYONE NEEDS TO SEE THIS. try it!!! it really does work. i have been at this since february. NOTHING works. sending it in for service isnt the answer. and HP is obviously too much of an idiot to figure it out. and if they did, then they dont want to share this very simple fix. no software will help it. and updating the bios does NOTHING to fix it. THE ISSUE IS WITH HOW THE TRACKPAD WAS INSTALLED!!!

so untighten the screws that hold the trackpad in place and save yourself the headache. !!! 😄

for reference, my laptop is the HP envy m6 n113dx

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Mrstenter · ‎06-30-2014

Hi SergioGonzalez,

Thank you for visiting the HP Support Forums and Welcome. I have read your thread on your HP ENVY m6-n012dx Notebook and having issues with the Touchpad and Touchscreen. Try performing a hard reset. When performing a hard reset please note remove any and all USB devices, and remove memory cards from the card reader slot. Disconnect all non-essential devices. Here is a document on how to troubleshoot the mouse and Touchpad sensitivities. Here is a link to The HP Support Assistant. The HP Support Assistant will help with the drivers and software that are on your machine now. If that does not help try to turn on the computer you start to press F11 repeatedly till the menu opens. You can do a system restore. System restore would restore the computer to before you had these issues.

Hope this is helpful.

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:

I work on behalf of HP

tagonn2321 · ‎07-03-2014

I still have the same issue after performing a hard reset so what to do next?

Mrstenter · ‎07-04-2014

Hi SergioGonzalez,

Here is a document on how to troubleshoot the mouse and Touchpad sensitivities. Here is a link to The HP Support Assistant. The HP Support Assistant will help with the drivers and software that are on your machine now. If that does not help try to turn on the computer you start to press F11 repeatedly till the menu opens. You can do a system restore. System restore would restore the computer to before you had these issues.

Hope this is helpful.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:

I work on behalf of HP

Chubs191 · ‎07-04-2014

I'm having the same problem. Honestly, I just turned off everything but clicking because it annoyed me to no end. Everything is way too sensitive and the control zone is useless. There's also sticking a problem with my fingers if you take the protective plastic off. HP needs to adjust the driver or the software to make it more customizible for the user, especially the sensitivity.

HP-Regrets · ‎07-05-2014

I'm having the exact same problem with my HP Envy, which I bought in May 2014. It seems that the control zone works fine when I begin using the computer but after twenty or thirty minutes of use the control zone sticks, jumps around the screen, randomly highlights text, and so on. After being an after user for 7 years and buying my first HP, I'm very unhappy with the product. I would return it if I could.

Chubs191 · ‎07-06-2014

I found the sensitivity option and found out that it was responding to really light touch for everything. I changed it to heavy and turned tapping back, on but all those other features I'm not messing with. I still need more features and options from this menu that I'm not getting, like individual sensitivity adjustment.

Mrstenter · ‎07-07-2014

Hey Chubs191,

You do have to take off the plastic on the screen, that is just a shipping or packaging and must be removed.

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:

I work on behalf of HP

Chubs191 · ‎07-07-2014

This is my computer that I purchased, and I find it easier to use the trackpad with it on. Why would I have to remove it if I like it? Is there some fatal error in the computer that I'm not aware of that this cover causes? I'm sincerely trying to understand why I would make the choice to remove it.

Mastershake7979 · ‎07-14-2014

I have the exact same problem! None of the HP auto reply form answers work. I sure do wish a real HP person actually monitored the HP thread instead of just providing bot replies.

hp control zone trackpad incredibly glitchy

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