cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
4 2 0 0
Message 1 of 4
101
Flag Post

hp envy 27-p014 touch screen not responding

HP Recommended
hp envy 27-p014
Microsoft Windows 10 (64-bit)

Touch screen only responds in right corner  any ideas i updated drivers, bios tried re calibrating it and the set up in win10 no changes

3 REPLIES 3
Highlighted
HP Support Agent
HP Support Agent
31,004 30,954 2,564 3,865
Message 2 of 4
Flag Post
HP Recommended

@RedPa To confirm, did you check if the touchscreen works in the BIOS Screen? And by that I mean not only in the right corner but every where?

  • This would help us determine if this is either a software or hardware related issue, hence I request you tap on F10 during a PC restart and check if you can use the touch feature to select options outside windows.
  • If it doesn't work, this could be a hardware malfunction.
  • If it works, please use the HP website to download all the latest drivers for your device using this link: click here (since you haven't mentioned where you got it from)

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

Riddle_Decipher
I am an HP Employee

Reply
0 Kudos
Highlighted
Author
New member
4 2 0 0
Message 3 of 4
Flag Post
HP Recommended

I tried everything sorry it took so long i notice touch screens working along side and buttom thats it i went in bios touch screen doesnt work at all in there

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
31,004 30,954 2,564 3,865
Message 4 of 4
Flag Post
HP Recommended

@RedPa If the touchscreen doesn't work in BIOS either, it confirms a hardware malfunction and I suggest you talk to HP support and discuss your options, follow the below steps to get started:

 

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation