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‎12-21-2018 03:36 PM

HP Recommended

my hp 2000 notebook will not work the oly thing it will do is pull up the booting  smart check not installed, long dst not installed. could someone please help me

1 REPLY 1

‎12-22-2018 07:35 AM

HP Recommended

Hello @truckerwife6912

 

Welcome to the HP Support Community.

 


The result "not installed" when doing tests means that there is physically no hard disk drive or if there i drive present, it is not working. The system cannot detect it.

 

If the short DST check of HDD or the extensitve HDD failed or resulted in "no disk/not found" , this means that issue is related to faulty HDD component. The faulty component needs to be replaced.

There is a TKB artcile about such issues >> https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Storage-Hard-Disk-Drive-corruption-and-replac...

 

Follow the steps in the article. Let me know how it goes - provide feedback and update, please

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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