hp stream 11 not enough space to factory rest

[mdbwarren]

tried to factory rest the laptop because everything was crashing from no memory. it said there wasn't enough memory to factory reset and now it won't load windows. it isn't a year old yet

[WAWood]

@mdbwarren

First, lets get our terms straight so we're both talking about the same thing.

Your PC comes with a memory stick formatted to serve as a "disk drive". So basically, you're not low on "memory"; instead, you're low on "disk space". The distinction is important because the fixes are very different for each.

Second, here are some things you can do to recover some of the "disk" space:
http://www.tenforums.com/tutorials/3012-disk-cleanup-open-use-windows-10-a.html
http://winaero.com/blog/how-to-clean-up-winsxs-folder-in-windows-10/

Also, the community Win10 Forums has the following suggestions:
https://www.tenforums.com/tutorials/83441-free-up-drive-space-windows-10-a.html

[mdbwarren]

cant get passed load screen. calling hp

[mdbwarren · Accepted solution]

lol they sent me to another company that told me that the laptop only has a 4 month warranty. Wanted over $75 dollars to see if they could fix it! So laptop is bricked and going in the garbage so hp is going to get a very stern letter. The hp stream was poorly desgin without having enough memory for the operating system. Very disappointed in hp at the moment.

[Cheron-Z]

@mdbwarren

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Support Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[CherylG]

@mdbwarren

Best option is wipe the eMMC storage drive and start fresh. Your Windows 10 license key is embedded in BIOS and you can reinstall Windows 10 with the latest update included with ample space left over. You must use another pc with free space to make this.

Microsoft provides the free Media Creation Tool to download files and create a Windows 10 usb flash drive. At least 8gb flash drive required:

https://www.microsoft.com/en-us/software-download/windows10

Select Download tool now, and select Run.
If you agree to the license terms, select Accept.
On the What do you want to do? page, select Create installation media for another PC, and then select Next.
Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10
The Guide here will make it less intimidating.Pay attention to Step 5 since you will be using another pc:
https://www.tenforums.com/tutorials/2376-create-bootable-usb-flash-drive-install-windows-10-a.html
-------------------------------
When your usb flash is prepared insert it in usb port of the Stream.Power on the laptop and immediately start tapping Esc key. From the menu tap F9 key to boot from the flash drive- use the arrow keys to move to and select/highlight usb. Tap Enter key.
After starting the Install and you go through a couple of screens - choose Custom (not upgrade) and delete each partition (if you have more than 1) Select/highlight each and click the Delete icon. Click Next to continue with installation.It should pickup the key from BIOS but if it asks at any point just choose "I don't have a key". It will continue and should activate once you are online.

[bluetwylla17]

after i did a hard reset on my hp stream 11 laptop it says i need more space