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‎08-12-2017 12:38 PM

HP Recommended
Product: hp notebook 15-ay075nr

my hp notebook is stuck on a please wait screen after clicking f11 because my computer would start up but the screen would be blank . 

2 people had the same question
3 REPLIES 3

‎08-12-2017 12:35 PM

HP Recommended

my hp laptop will start up but nothing appears on the screen. once it started i clicked f11 to restart it and it has been stuck on a please wait ever since. i have not installed any new software nor used it for anything in about a month.

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‎08-12-2017 01:13 PM

HP Recommended

Hello @smenefee

 

 

Welcome to the HP Support forum. Thank you for posting.

Note that I merged your 2 posts into a single thread of yours so that we keep it all in one place. Please, use the "Reply" button to post your replies here in your own dedicated forum thread.

 

 

This is happening because Windows cannot start/boot - it cannot load the recovery partition. Your computer cannot start and the recovery partition may fails to load due to hardware problem (e.g. your HDD) or it may be caused by software problem - faulty Windows Update, some other faulty update/driver, corrupted bootloader / Boot Configuration Data in Windows etc....

 

 

Perform some basic hardware checks to rule out hardware problem

 

 

1. Please, shutdown the computer using the power button (pressed and hold for a few seconds until PC powers off)

2. Power the computer back on.

2.1 As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap) before any logo appears. This should open a HP Startup Menu

 

3. Choose F2 to open System Diagnostics. Follow the on-screen instructions to perform System Test >> Quick test.

This will check major hardware componets for issue (do it just in case) . Here is more info >> https://www.youtube.com/watch?v=6JXUp43ahHA

 

If there are no system checks/no quick tests, perform HDD (hard disk drive) and RAM check (memory check).

 

Let me know the test results.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Testing Your HP Computer Hardware
Testing Your HP Computer Hardware
youtube.com/watch?v=6JXUp43ahHA
This video has been updated: https://youtu.be/14GKIpGPNRM Learn how to test your HP computer hardware using the HP PC Hardware Diagnostics UEFI. For other helpful videos go to http://hp.com/supportvideos or http://youtube.com/hpcomputingsupport. More support options for your computing device are ...
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‎11-30-2018 10:45 PM

HP Recommended

Processor check passed

Memory quick check passed (tested 1.51 gb)

HD SMART check passed

HD Short DST check software error

Battery check primary - ok (1)

Wireless module check passed

System Board check passed

 

Ok, so now what?

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