hp support assitant not working/won't uninstall/install

[naimi928]

I have just had my system take up the new Windows 10 creator update & suddenly after completing the installation I enountered errors from every corner.  For summary, the errors ranged from 1. the msft edge stopped connecting to internet, 2. the connection to internet won't work or works for few seconds & hangs, 3. disapperance of my hp support assistant, 4. office 2016 no longer connecting to server, 5. accelerometerdll file missing,  etc...etc.

I have tweeked & fixed the inernet connection but failed to fix other errors; so I rolled back by restoring the old windows 10 build & everything work normally now except "my HP support assistant". It is showing as part of installed apps but I cannot have it be uninstalled or installed. I tend to get the error of wrong path if I attempt to uninstall/install the app. So, please is there away to remove it & do cleaner install again? I would appreciate any help.

[A4Apollo · Accepted solution]

Hi! @naimi928, Thanks for stopping by HP forums!

I understand you have HP support assistant issues on your  PC.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

Do you get any errors about support assistant on your PC?

Please try the steps recommended below.

If HP Assistant does not open, use the following steps to restore your computer to a previous date when HP Support Assistant opened properly.
In Windows, search for and open Run.
Type RSTRUI.EXE, then press Enter.
Click Next.
In the Date and Time column, select a date when HP Support Assistant opened properly.
Click Next.
Confirm you restore point date, then click Finish.
The next time you click the HP Support Assistant icon , HP Support Assistant will open.

Refer this article to further troubleshoot HP support assistant issues.

Let me know if this helps!

Have a great day ahead! 🙂

[naimi928]

Hi Mr. Robot,

Thank you for your reply.

I have made the restoration of the system to an earlier date and it worked with minor errors in the registry but that too got fixed.

The HP Support Assistant now is working fine; thank you for your help.

Best regards,

naimi928