i can't install windows via hp cloud recovery

[User_01192022]

i can't install windows via hp cloud recovery

it says "your pc not supported", what should i do?

i want to install official HP operating system

product key: 1XN35EA#ACB
i'm looking forward to your answer

[TheOldMan]

The support page indicates that model is supported.  Perhaps try using this info

https://support.hp.com/us-en/document/c06162205

Did you run the HP cloud Recovery tool from that page?

If you still cannot get that to work, then you are left with using the Microsoft Media Creation tool

https://www.microsoft.com/en-us/software-download/windows10

With a working PC, scroll down to the "Using the tool to create installation media" then follow the direction to make the DVD or USB.  Boot the  to the new media and install Windows 10 from that.  It will activate upon connecting to the internet.

[Paul_Tikkanen · Accepted solution]

Hi, @User_01192022 

Your notebook came from HP with FreeDOS.

HP 250 G6 1XN35EA Intel Core i5-7200U 15.6" FreeDOS Notebook (incehesap.com)

Only notebooks that came with W10 and have a W10 product key from HP are supported by the HP cloud recovery tool.

[User_01192022]

how can i get product key from HP?
is it possible?

[Paul_Tikkanen]

Hi:

Unfortunately, that would not be possible.

Notebooks that come with FreeDOS have no product key in the BIOS.

You need a 250 G6 motherboard that has a W10 product key in the BIOS, and it would be a whole lot cheaper and easier to buy W10 than to replace the motherboard.

You will have to buy a license for W10 Home or Pro from Microsoft.

Get Windows 10 | Microsoft