i have a hp g61-631 nr notebook. Powering on seems to be running but black screen.

[Bobbyhill2020]

Black screen on a hp g61 631 nr notebook

[Bobbyhill2020]

help please

[Riddle_Decipher]

@Bobbyhill2020 Here's what you need to do, to identify the issue and resolve it accordingly:

• check if it works fine on an alternate/external monitor.
  • If it works fine on an alternate screen, please Perform a hard reset, Attempt a BIOS recovery  and then, Run the System Diagnostics tests.
  • For more steps: click here

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