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HP Pavilion x360 Convertible Laptop PC 14m-dw1023dx

hi i need the driver as when i try to reinstall windows it say there no drives to use 

6 REPLIES 6
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@Shirocat,

 

If your notebook has an Intel i5 11th gen processor, you can follow the instructions in the thread below to install IRST drivers.

Solved: Missing Software/Drivers From HP For Windows 11 - HP Support Community - 9308892

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that won't work i am trying to install windows on the computer but it says i don't have any drives in the computer so i need the ssd driver to get it to see the drive in the computer

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Your notebook has an Intel Core i5 11th gen processor, right?

 

The Windows installer needs to have Intel RST storage controller driver so that it can detect the storage drive to install Windows on on the Intel Core 11th-13th gen processors platform. In your case, IRST drivers provide NVMe controller drivers to run your M.2 SSD drive.

 

See the HP KB article below. Instructions I gave you is basically based on this article. 

 HP PCs - No drives can be found during Windows 11 or Windows 10 installation (Intel 11th Generation ...

 

Did you see two .inf driver files when you navigated to the F6 folder and clicked OK? They didn't display the SSD drive?

 

Tell me exactly where you had the problem instead of just saying " that didn't work."

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it say it want me to download the MediaCreationTool nothing about the driver i need 😞 and when i try to get any driver for my computer i get this https://support.hp.com/us-en/error/404?source=SWD&seriesOid=null&modelOid=38810905&reason=1

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Obviously, you have difficulty following the instructions provided.

 

You can try another way to install W11: use HP Cloud Recovery Tool which creates a bootable recovery usb drive which installs Windows, all necessary drivers and HP software. 

 

Click this link for how to use the recovery tool.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support

 

You need a 32 GB usb drive and you can download the recovery tool from this link.

HP Cloud Recovery Tool - Free download and install on Windows | Microsoft Store

 

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i am not on windows so i can't use the Microsoft store so i can't do that

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