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- Re: i need you to check my laptop screen if its authentic or...

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04-02-2025 04:27 AM
i would like to know if my laptop screen and battery is authentic or not , because the screen quality is very bad , or is there a setting you can show me how to set the screen to a normal laptop screen,
one of the issues is the screen turns almost white when little sun is around and i can't see anything properly any more.
secondly if i look from the side a little the screen goes blur a bit on some angles of the screen, its a if its a cheap screen , because i compared it my Dell laptop that is 10 years old and i don't have this issues at all
i have been bearing this issue for about a month and my eyes are beginning to trouble me because of the Quality of the screen
Please let me know,.
Awaiting your feedback /Resolution.
04-03-2025 08:40 AM
@allush, Welcome to the HP Support Community! We're stoked to have you on board!
To help us get started on resolving your issue, could you please share your HP unit's serial number or product number with us via private message?
Need help finding your product number? We've got you covered! Check out this handy guide:
https://support.hp.com/in-en/document/ish_2039298-1862169-16
To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name.
We're looking forward to helping you get back up and running!
Regards,
ZOEY7886
I am an HP Employee