if my laptop is not connected to the charger it shuts down.

[birchman22]

If my laptop is not connected to the charger it turns off. If I need a new battery how do I get the battery number so I can order from Amazon? Do I have to disassemble the laptop to get the number?

[Kuroi_Kenshi]

Hi @birchman22,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

HP Support Assistant:

• Open the HP Support Assistant on your computer.
• Go to the "Battery" section to view battery details, which typically include the part number.

Battery Information via System:

• You can also try accessing battery details through Windows:
  • Open the command prompt by typing cmd in the search box and hitting Enter.
  • Type the command powercfg /batteryreport and press Enter.
  • The battery report will be saved to a path displayed in the command window. Open this file in a web browser to view detailed battery information including the model and part number.

Check System Diagnostics:

• Restart your laptop and press Esc or F2 as it boots to enter the system diagnostics.
• Navigate to the battery information section, which might list the battery part number.

HP Parts Store:

• Visit the HP Parts Store and enter your specific laptop model to find compatible battery replacements.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,