-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Operating System and Recovery
- keyboard not responding correctly

Create an account on the HP Community to personalize your profile and ask a question
05-09-2019 10:01 AM
Laptop keyboards are desgned to be light, not durable. I have a DV6 and I've already replaced the keyboard once -- years ago.
Here are some troubleshooting steps you can try: Notebook Keyboard Troubleshooting (Windows 10, 😎 | HP® Customer Support
If the keyboard is failing, the only choice you would have is to totally replace it.
I am a volunteer and I do not work for, nor represent, HP
05-09-2019 05:29 PM
If you're asking about ordering the keyboard part, then use this HP link: HP Notebook PCs - Ordering HP Certified Replacement Parts | HP® Customer Support
If HP no longer carries the part, you will have to search online laptop parts dealers -- and we are not allowed to recommend any.
IF you're asking about servicing the laptop, you would need to contact an HP Repair or Service Center.
If you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm
If you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center
Good Luck
I am a volunteer and I do not work for, nor represent, HP