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‎09-10-2022 09:39 AM

HP Recommended
Product: HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-es0000 (268U0AV)
Operating System: Microsoft Windows 11

my laptop is new, from my first use, laptop is lagging when logging in , after 1 minute the lag disappear, i need a solution 

1 REPLY 1

‎09-11-2022 01:54 AM

HP Recommended

Hello @SarahHY 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Please report your results

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