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‎08-16-2022 03:06 AM

HP Recommended

hi, I have an overheating problem with my laptop.  I think that issue was from the begining (2 years ago) when I bought it but couldn't realise it untill some one more expert than me told me and dowloaded an app to monitor heating and now I see that when I start windows the laptop reaches 70 degrees and then fans are working and heat goes down and then again heats at 80 degrees just with no reason at all!!   I mean I only browsing on the internet and don't run any heavy programs that may cause this.

 

My laptop model is hp pavilion 15-cs300Inv.

 

Any suggestions??

 

 

Category:
23 REPLIES 23

‎08-16-2022 03:30 AM

HP Recommended

Hello @christi40 

Sorry to hear that you are having problems ... I would like to help you.

Let's see ...

 

(1) Install and start <Open Hardware Monitor>

https://openhardwaremonitor.org/

- take screenshot after a few minutes <idle>

- take screenshot after a few minutes <working>

 

(2) Please report your results

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‎08-16-2022 04:49 AM

HP Recommended

Capture 2.JPGCapture.JPG

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‎08-16-2022 04:52 AM - edited ‎08-16-2022 04:52 AM

HP Recommended

Looks good

 

We continue ...

 

I want the check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

- copy/paste to following key/values pairs:

 

OS Name

Version

System SKU ( equals HP product number (p/n) )

BIOS Version/Date


(2) Please report your results

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‎08-16-2022 04:56 AM

HP Recommended

msinfo32 report.JPG

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‎08-16-2022 05:00 AM

HP Recommended

(1) Install/Update

HP PC Hardware Diagnostics UEFI

7.6.2.0 Rev.A42.7 MBJun 12, 2020Download

 

(2) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

https://support.hp.com/us-en/document/c04499777

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(3) Please report your results

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‎08-16-2022 05:19 AM

HP Recommended

system test 1.JPGsystem test 2.JPGsystem test 3.JPG

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‎08-16-2022 05:22 AM

HP Recommended

I have found a similar case in this forum and about changing power settings - processor power management - change maximum processor state from 100% to 99%.  Do you  think that this is also going to help my case?

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‎08-16-2022 05:53 AM

HP Recommended
@christi40 wrote:

I have found a similar case in this forum and about changing power settings - processor power management - change maximum processor state from 100% to 99%.  Do you  think that this is also going to help my case?

Yes, please try and reboot

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‎08-16-2022 05:57 AM

HP Recommended

ok I will try this.  Can you please explain how this setting can help with overheating?  Is it an HP windows 10 issue??

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