laptop overheating

[ub6424]

Please check < GPU >, too:

(1) Download install GPU-Z

https://www.techpowerup.com/gpuz/

(2) tab [sensors]

- take screenshot after a few minutes <idle>

- take screenshot after a few minutes <working>

[christi40]

[ub6424]

CPU and GPU temperatures are ok

We continue ...

(1) Install/Update

Intel Chipset Installation Utility and Driver

10.1.18412.8219 Rev.A

0.6 MB

Oct 26, 2020

Download

Intel Dynamic Tuning Processor Participant Driver

8.7.10201.13396 Rev.A

6.3 MB

Oct 26, 2020

Download

Intel Management Engine Interface (MEI) Driver

2013.14.0.1529 Rev.A

17.0 MB

Oct 26, 2020

Download

Intel Serial IO Driver

30.100.2010.1 Rev.A

0.8 MB

Oct 26, 2020

Download

(2) Reboot and check if your notebook is still overheating ?

[christi40]

I have dowloaded all & reboot.  When I started the pc the temp went to 57 degrees for a few seconds and then decreased, is that normal at the restart?

I will monitor a few days and give you a feedback if the problem is solved.

Thank you for your help!!

[ub6424]

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@christi40 wrote:

I have dowloaded all & reboot.  When I started the pc the temp went to 57 degrees for a few seconds and then decreased, is that normal at the restart?

I will monitor a few days and give you a feedback if the problem is solved.

Thank you for your help!!

---

You're welcome !

The increased CPU load when windows starts is normal. Windows has to run many processes and services.

Keep me updated...

Good luck

[christi40]

hi, I think the issue persists....  When I open candy crush game the temperature rise from 20 to 60 degrees and while I am playing the fan is working the whole time!

[ub6424]

Hello @christi40 

Please use a cooling pad as well:

Best laptop cooling pad 2022: top picks for keeping your laptop cool

Good luck

[ub6424]

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@christi40 wrote:

ok I will try this.  Can you please explain how this setting can help with overheating?  Is it an HP windows 10 issue??

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It prevents the full utilization (100%) of the CPU.

Please use a cooling pad as well:

Best laptop cooling pad 2022: top picks for keeping your laptop cool

Good luck

[christi40]

Just realised that the pc heats up even when is standby... Please see the attachment  This is when I was doing absolutely nothing... I was away from the laptop!

[ub6424]

Hello @christi40 

Keep in mind that idle does not mean idle. There are many active background processes, (scheduled) tasks, realtime scanning software, drive indexing ...