laptop stuck at 0% charging

[francisMertens]

Hi,

Since recently i can't charge my laptop anymore. I can plug it in and work on it but the moment i unplug it, it shuts down. It says it is charging but stays at 0%. when i try turning it on again, when I inplug the charger i have to wait about 3 seconds before it actually starts up again. I have tried unistalling the microsoft ACPI- Compliant Control Method Battery. I even went to a laptop repair shop and they didn't know the cause of this problem. A fix would be appreciated.

extra: Bought my laptop in Toronto but living in belgium so I am always using an adaptor 

[Barachiel]

@francisMertens

Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with charging. I will be delighted to assist you here.

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 😉

I have a few steps listed below that should help you resolve this concern: 

Unplug the charge and use the laptop until the battery drains to 15%. 

Turn off the laptop and turn it back on after 30mins. 

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager, 

Restart the computer and the issue should be fixed. 
 

Also, Go through them all and let me know what you have determined is causing the issue. 

The first document has the most relevant troubleshooting if your battery appears to be not charging. 

Battery Does not Power Notebook or Hold a Charge 

Battery Charging Delayed When Operating Notebook in High Ambient Temperatures 

Battery Does Not Charge when Using a Voltage Adapter with the Power Adapter 

Battery Indicator Light Turns On and Off While Battery is Charging 
 

To understand more about how your battery works: Click here 

This should do the trick for you.Please perform all these steps patiently as it is critical to resolving the issue.

The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂

Hope this helps. Let me know how it goes. 😉

[francisMertens]

hi thankyou for the quick reply,

I went through most of the steps described and found out that the problem lies with the battery.

This is the response I get from the battery check.

What should I do next? 

The laptop is still under warranty and I haven't done something crazy with it that would kill the battery this quickly.

kind regards

Francis Mertens

[KrazyToad]

@francisMertens

It looks like you were interacting with Barachiel, but he is out for the day & I'll be glad to help you out. I'm KrazyToad & I'm at your service. 

I see that the Battery check failed with the Failure ID. This is a Hardware issue with the Battery and it needs to be replaced

Please contact our Phone Support for Service Options

1) Click on this link - www.hp.com/contacthp/ 

2) Click on "Continue as guest". 

3) Enter the serial of your device. You can refer to this Link: hp.care/2bygf7l for help in locating your Serial Number.

4) Select the country from the drop-down. 

5) Click on "Show Options". 

6) Fill the web-form. A case number and phone number will now populate for you.

Thank you.

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted"