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‎08-29-2017 08:31 AM

HP Recommended
Product: N7J41EA#A8U

on the screen it says 'configuring windows updates 74% complete' - It has been stuck on this screen for 3 days.

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2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-30-2017 01:38 PM

HP Recommended

@tamsmith

 

Let me take a moment to thank you for posting on the HP Support Forums. 

 

I understand that you have an HP Notebook - 15-ac106na. I read that the laptop for the last 3 days is stuck on 'configuring windows updates 74% complete'. Not worry, I'll do my best to help you. 

 

The Windows updates should not take this long. So it looks like the updates have failed. 

 

To provide an accurate resolution, I need a few more details: 

  • Have you tried to abort the updates and checked?
  • Did you restart the laptop and check fi that helps.

 

I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

Also, please refer to the following links from this HP article:

  • Understanding Windows Update.
  • Installing updates using Windows Update.

I genuinely hope the issue gets resolved without hassles and the unit works great. Let me know what happens. Cheers! 🙂

 

View solution in original post

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3 REPLIES 3

‎08-30-2017 01:38 PM

HP Recommended

@tamsmith

 

Let me take a moment to thank you for posting on the HP Support Forums. 

 

I understand that you have an HP Notebook - 15-ac106na. I read that the laptop for the last 3 days is stuck on 'configuring windows updates 74% complete'. Not worry, I'll do my best to help you. 

 

The Windows updates should not take this long. So it looks like the updates have failed. 

 

To provide an accurate resolution, I need a few more details: 

  • Have you tried to abort the updates and checked?
  • Did you restart the laptop and check fi that helps.

 

I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

Also, please refer to the following links from this HP article:

  • Understanding Windows Update.
  • Installing updates using Windows Update.

I genuinely hope the issue gets resolved without hassles and the unit works great. Let me know what happens. Cheers! 🙂

 

Was this reply helpful? Yes No

‎08-31-2017 05:56 PM

HP Recommended
All sorted! Thank you!
Was this reply helpful? Yes No

‎09-01-2017 12:45 PM

HP Recommended

@tamsmith

 

You're welcome. 🙂

 

Glad to know that the laptop is working fine. You've been fabulous to work with considering your superb technical skills, remarkable patience and great attitude. Kudos to you for that.

 

Happy computing! 

Was this reply helpful? Yes No
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