lien de téléchargement de recovery manager

[dredd1]

Suite a un crash du pc j'ai perdu recovery manager et je recherche un lien pour télécharger le programme.

information sur notebook pc HP ENVY 17 - j176nz Notebook PC

merci.

[kevin-t]

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[dredd1]

Following a PC crash I lost recovery manager and I am looking for a link to download the program.

notebook pc information HP ENVY 17 - j176nz Notebook PC

thank you.

Google translate 

[asmita6658]

Hi @dredd1

Welcome to the HP Support Community. I'd be happy to assist you with the recovery.

Please try these steps - HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[dredd1]

is not for HP ENVY 17 - j176nz Notebook PC serial  is not accepted

[asmita6658]

@dredd1

If you are using Win 10, refer to this document. 

[dredd1]

 the product id is different or not valid. please contact HP support

 

[asmita6658]

@dredd1

Appreciate you trying the steps. I'd suggest you Contact HP in your region regarding this. 

Have a great day! 

[dredd1]

Thanks for your help . I tried to contact them. but it looks like once the warranty has passed the HP support has nothing to do with our problems. impossible to contact them by email, you have to pay for him to phone

[asmita6658 · Accepted solution]

@dredd1

I have sent you a private message with the contact details. Check next to your profile Name, you should see a little blue envelope, please click on it. 

Thanks!