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Atidwe40
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missing product info

HP Stream
Microsoft Windows 10 (64-bit)

My laptop is missing all product information. Product number, name, serial number, product configuration, product family and CT

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Message 2 of 5
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missing product info

Hi

WinKey + R and type
msinfo32

Please do not post Serial Numbers.

 

OR do you mean on the Main Board?

Little Boy Blue, come blow your horn.


Lil_Boy_Blue
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Atidwe40
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Message 3 of 5
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missing product info

15741075283286341695205584708878.jpg

You tell me. Under system info there is nothing. I've tried every repair option. All tests have passed but I'm still getting this message and infinite bootloop

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Atidwe40
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missing product info

And the only way to get into safe mode or any other screen is to press power and esc repeatedly until options on black screen are available.

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Message 5 of 5
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missing product info

Hi

It looks as though then Main Board ID is missing, and you need to contact HP to get it

"tattooed" accordingly.

 

https://www.pctechbytes.com/hp/hp-hard-drive-dmi-motherboard-tattoo/

 

But I could be wrong.

Little Boy Blue, come blow your horn.


Lil_Boy_Blue
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