missing serial number product id etc

[Mjed8989]

hello i haver problem with my hp omen laptop missing serial number product id etc info also the laptop work only on intel uhd graphics card the rtx card show only black screen i cant make recovery with missing serial and product id i try to install windows from usb but still black screen on rtx card

[Max3Aj]

@Mjed8989, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
Since your OMEN 15-ek0013dx only shows a black screen when the RTX GPU is active, but works with the Intel UHD graphics, it's likely a driver, firmware/BIOS, or hardware issue related to the discrete GPU. Let's go through steps to diagnose and possibly fix this: 

1. Force Use of Intel GPU in BIOS (if possible)

Some OMEN BIOS versions allow choosing the default GPU:

• Reboot and press ESC > F10 to enter BIOS.
• Look for a "Hybrid Graphics" or "Switchable Graphics" setting.
• Set to Integrated Only / UMA Graphics if available.
• Save and reboot.

2. Boot into Safe Mode

If RTX causes a black screen in normal boot:

• Boot from USB (Windows installer).
• Choose Repair your computer > Advanced > Command Prompt, then type: bcdedit /set {default} safeboot minimal
• Restart; it should boot into Safe Mode using only Intel GPU.
• Uninstall NVIDIA driver using DDU (Display Driver Uninstaller):

Download DDU: https://www.wagnardsoft.com/

Use Safe Mode > Clean and restart.

3. Reinstall the Correct NVIDIA Driver

Once in normal boot:

• Go to NVIDIA Drivers for RTX 2060
• Install the Studio or Game Ready Driver for your OS.
• After installation, test again.

4. BIOS and EC Firmware Update

• Go to the HP support page for OMEN 15-ek0013dx.
• Download and install the latest BIOS update. Make sure you’re running the latest BIOS (e.g., F.25 or newer).
• Update the chipset and NVIDIA graphics drivers too.   

And, Please check this link to find the serial and product number of your device - https://support.hp.com/in-en/document/ish_2039298-1862169-16 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support