my hp laptop screen is stuck on "preparing automatic repair"

[glopez0953]

My hp laptop that I bought from the college book store is stuck on a screen that reads "preparing automatic repair." It was working for a while but now it is not. I do not know how to fix this issue. I was going to return it back to the bookstore, but they told me this is a manufacturing issue and that I need to contact customer support. I am not even sure what kind of computer or the specs are. One sticker reads "11th gen intel core i5 processor and solid state drive."  it also reads "Thin and light, 6.5 mm micro-edge bezel design." A second sticker reads " intel iRISx graphics." your knowledge and time is very much appreciated on this matter.

[A_Gayathri]

Hi @glopez0953,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.