my pc repair history

[stormriderfla]

I need the pepair history of my pc. I sent it in under warantee for a pulsating fan. It is back to doing it again.. out of warantee of course.... I have downloaded a fan heat sensor pgm and the heat is not above 86 degrees. There is no trigger point for the fan to breathe, it's intermittant.The air is cool from the computer. I have cleaned it with the air and downloaded a new BIOS x4. If I can find out how it was repaired it will help me decide the next course of action. Including sending it back under a not fixed right extention of the warantee. -KJ

[Dragon-Fur]

@stormriderfla

The best we can do is to notify our Moderators of your request.

We are not a direct conduit (connection) to HP Technical Support nor do we have any access to warranty work records.

I will ask that someone take a look.

Should there be a response, you will hear back on this thread before anyone tries to contact you using other means.

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[stormriderfla]

Thanks for the reply, I'm old and getting older daily with this computer stuff. I appreciate the line to help. -KJ

[Dragon-Fur]

@stormriderfla

Yeah, we all get gray hair from "computer stuff".  Smiling.

Good Luck.

If you do not get a response here, do try contacting HP Technical Support again.  Use your previous case number, explain what you need, and ask for help.

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

[Cheron-Z]

@stormriderfla

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Support Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[stormriderfla]

Thanks! Little strange having this breathing computer. I feel like my new AI helper has arrived and is living in my house and on my desk.  As long as it doesn't call me Dave I'll be OK. Thanks for your help!-KJ