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Microsoft Windows 11

My laptop has been in HP repair 3 times. From the very beginning, it did not work correctly. It has been in HP official warranty repair shop 3 times, The 3rd time, when I got my computer back, I was told "we reset your computer to windows 10, it was having all sorts of problems with windows 11 so do not upgrade to 11. Well, here I am outside of warranty window and my computer automatically upgraded itself to windows 11 and will not work.--- again.  It only has a blue screen saying critical process died.  Ever since I got this laptop, it has not worked correctly. The 3rd time I got it back from HP, I was told to skip the upgrade. The official shop could not even figure out how to make it work with Windows 11. I hope someone can help, as this is beyond frustrating. 

Thank you for you time

Je Flanagan

 

 

 

1 REPLY 1
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@BDArules, Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

Boot Into Safe Mode

Force Shut down your laptop 3 times (hold the power button until it shuts off). This will start Windows Recovery Environment (WinRE).

Select Troubleshoot > Advanced Options > Startup Settings, then click Restart.

Choose 4 or press F4 to start Safe Mode.

 

Uninstall Windows 11

In Safe Mode, go to Settings > Update & Security > Recovery.

Look for Go back to Windows 10 and follow the prompts.

 

Check for Errors

In Safe Mode, press the Windows key + X and choose Command Prompt (Admin).

Type this command: sfc /scannow and hit Enter.

Let it run and fix any errors.

 

System Restore 

In WinRE, go to Troubleshoot > Advanced Options > System Restore.

Pick a restore point from before you upgraded to Windows 11.

 

Reinstall Windows 10 

On another computer, go to Microsoft’s website and download the Windows 10 Media Creation Tool.

Create a bootable USB drive and plug it into your laptop.

Restart the laptop and boot from the USB to reinstall Windows 10.

 

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

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Regards,

Garp_Senchau
I am an HP Employee

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