-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Operating System and Recovery
- need to go back to windows 10

Create an account on the HP Community to personalize your profile and ask a question
06-20-2025 10:46 PM
My laptop has been in HP repair 3 times. From the very beginning, it did not work correctly. It has been in HP official warranty repair shop 3 times, The 3rd time, when I got my computer back, I was told "we reset your computer to windows 10, it was having all sorts of problems with windows 11 so do not upgrade to 11. Well, here I am outside of warranty window and my computer automatically upgraded itself to windows 11 and will not work.--- again. It only has a blue screen saying critical process died. Ever since I got this laptop, it has not worked correctly. The 3rd time I got it back from HP, I was told to skip the upgrade. The official shop could not even figure out how to make it work with Windows 11. I hope someone can help, as this is beyond frustrating.
Thank you for you time
Je Flanagan
06-22-2025 01:59 PM
@BDArules, Welcome to HP Support Community,
Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue
Boot Into Safe Mode
Force Shut down your laptop 3 times (hold the power button until it shuts off). This will start Windows Recovery Environment (WinRE).
Select Troubleshoot > Advanced Options > Startup Settings, then click Restart.
Choose 4 or press F4 to start Safe Mode.
Uninstall Windows 11
In Safe Mode, go to Settings > Update & Security > Recovery.
Look for Go back to Windows 10 and follow the prompts.
Check for Errors
In Safe Mode, press the Windows key + X and choose Command Prompt (Admin).
Type this command: sfc /scannow and hit Enter.
Let it run and fix any errors.
System Restore
In WinRE, go to Troubleshoot > Advanced Options > System Restore.
Pick a restore point from before you upgraded to Windows 11.
Reinstall Windows 10
On another computer, go to Microsoft’s website and download the Windows 10 Media Creation Tool.
Create a bootable USB drive and plug it into your laptop.
Restart the laptop and boot from the USB to reinstall Windows 10.
I hope this helps.
Please feel free to reply here if you have any questions or if you need further clarification on any of the steps.
Take care and have a good day.
Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!
Regards,
Garp_Senchau
I am an HP Employee