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HP Recommended
HP Notebook - 15-ay038ca (ENERGY STAR)

During windows download computer is looking for storage driver without which cannot downloading continue

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @krivan 

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

 

To understand the issue and help you, please share the details listed below:

- Exact model name of your HP Product (if you need help, click here for information on how to find your model name).

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a good day.

Treeko
HP Support


I am an HP Employee

View solution in original post

2 REPLIES 2
HP Recommended

Hi @krivan 

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

 

To understand the issue and help you, please share the details listed below:

- Exact model name of your HP Product (if you need help, click here for information on how to find your model name).

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a good day.

Treeko
HP Support


I am an HP Employee

HP Recommended

Hi Treeko I was not aware that anyone addressed my problem. Now I know. My HP laptop model is HP-Notebook 15-ay038ca (Energy star). To narrate the story.  My HD crashed so I replaced the disk initialized and formatted but not partitioned it.. Not having backed up the windows (10-64) I downloaded the media and bootable windows on a usb flash drive . Then tried to download the windows. It came to the point  looking for a driver asking where to download the windows. I found that I needed an HP storage driver controller sp75510 which I downloaded  using Intel Rapid storage tech driver. The problem is that when I download this folder on to usb flash drive I need to expand the folder to extract the file.  I tried 7-zip or just double clicking but not able to extract those files on the usb. The same problem i have expanding the bios utility folder sp112241. It maybe some simple way to do this  but until then my laptop is unusable.  Hopefully I need a step by step resolution what to do. I will be watching this time for your answer

Krivan 

Krivan

 

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