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NBR1
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new spectre fan noise

HP Spectre 13-v002ng Notebook i7-6500U SSD FHD

Hello,

I have just got my new HP Spectre 13-v002ng Notebook i7-6500U SSD FHD

About 20 minutes afteer I started it the fan started to work and very loud.  I don't even have office instaled and it is war at the back! The fan goes on and off constantly and very loud!

Will I have to return it inmediately??

Please help!

 

And please redirect me if I didn't choose the rgitht "bord"a

3 REPLIES 3
HP Support Agent
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Message 2 of 4
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new spectre fan noise

@NBR1,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the fan is making a loud noise.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

As you have mentioned that it is a brand new computer, there may be many updates running in the background, and which may be causing the fan to kick in. I recommend you make sure you install all the Windows updates and also, update the BIOS and the graphics card from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

NBR1
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Message 3 of 4
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new spectre fan noise

Hello The-Fossette,

Thanks for your reply.

I think I have everything updated.

I dont hear the fan at all  now, I hope this is good...

The laptop does get warm at the back and below afer some time using it for work or watching a film and I dont hear the fan. Is that OK? Should it kick in when it gets warm?

Can you please confirm all this? I am still doubting to return it or not. 

Thanks in advance

Nuria

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HP Support Agent
HP Support Agent
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Message 4 of 4
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new spectre fan noise

@NBR1,

 

The fan will kick in automatically when the laptop reaches a certain temperature. I recommend you test the computer for another day or two and I am positive that everything will work fine.

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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