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Locked

‎08-30-2020 04:41 PM

HP Recommended
Product: HP laptop
Operating System: Microsoft Windows 10 (64-bit)

when charger is plugged in laptop the light is white but laptop is not charging. But when I shut down laptop and plug it is, light changes to orange and charges. What does this mean? Software error maybe?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-02-2020 11:25 AM - last edited on ‎08-22-2024 06:51 AM by Retired

HP Recommended

@Fredman226

 

Welcome to the HP Support Community.

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:

 

Click here for steps on finding the information we need!

 

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

https://support.hp.com/us-en/document/ish_2039298-1862169-16

 

Thanks 🙂


I am an HP Employee

View solution in original post

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1 REPLY 1

‎09-02-2020 11:25 AM - last edited on ‎08-22-2024 06:51 AM by Retired

HP Recommended

@Fredman226

 

Welcome to the HP Support Community.

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:

 

Click here for steps on finding the information we need!

 

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

https://support.hp.com/us-en/document/ish_2039298-1862169-16

 

Thanks 🙂


I am an HP Employee

Was this reply helpful? Yes No
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