password find

[jahniga]

This is a very common problem. Laptop is locked its saying Enter Administrator Password:?

[jahniga]

Then it says System Disable Key:71843784

[DavidPK · Accepted solution]

@jahniga

Enter    64721300

Regards,

DP-K

[jahniga]

Thank you it worked

[DavidPK]

@jahniga

You're welcome

All the best,

DP-K

[jahniga]

So now that im in. There's another password which this person cant remember the password. So now i cant get into

[jahniga]

The wizard setup guide says to download a password disc but mine is on a usb

[DavidPK]

Hi,

If they normally sign-on with an email and password ( Windows 8/10 ), see if they can reset the password via another PC from the Microsoft page on the following link.

 https://account.live.com/password/reset

Otherwise, there is a general policy on the Forum not to provide methods to bypass Windows log-on passwords, however a local computer shop would be able to do this.

Another option, if all their personal data etc is backed-up, would be to reset the notebook to its 'Factory Condition' and then set it up from the beginning – if they don’t have their Recovery Media, the notebook will have shipped with a Recovery Partition which can be accessed at boot - ie shutdown the notebook, then start tapping away at f11 as soon as you power on.

A full guide on this for the relevant OS, can be found on the following link.

http://support.hp.com/us-en/document/c00006110#!&AbT1%3Fjumpid=hpr_r1002_usen_link1

Regards,

DP-K