power button not working, does not turn off

[Bruno_Pinto_]

power button not working, does not turn off.

What can I do?

[zoey7886]

@Bruno_Pinto_, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding the power button! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP 15-fd1010pn laptop's power button is not working and the device does not turn off, try these troubleshooting steps:

Force Shutdown (Hard Reset)

Since the power button is unresponsive, try forcing a shutdown:

• Method 1: Press and hold the power button for 10-15 seconds to force a shutdown.
• Method 2 (if the button is completely unresponsive): Disconnect the charger, then remove the battery (if it’s removable). Wait for a few minutes, then reconnect the battery and try turning it on.  

Check for Stuck Power Button

• If the power button feels stuck, try gently pressing it multiple times or cleaning around it with compressed air.
• If the button is physically damaged, it may need a hardware repair.

Check for BIOS Update

Sometimes, power button issues can be related to the BIOS:

• Go to HP Support and check if there's a BIOS update for your model.
• Follow the instructions to update the BIOS safely.

Hope this helps!

Take care, and have an amazing day!  

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Regards,