power loss due to ac adapter cord or loose connector

[Rebecca_41]

Yesterday I was doing research on HP and seeing as my laptop is not under warranty anymore, there would be a fee to speak to somebody. It was I think $60 some dollars, that's a lot just to speak to a rep via phone

[Riddle_Decipher]

@Rebecca_41

Thank you for the quick response,

The number to contact HP is Toll-Free and only when you get to an agent is when he/she would ask you to pay for Troubleshooting the issue,

Considering we've already troubleshot, you don't have to pay for it.

Instead, just tell them that you are calling to get information on how much it would cost to get the charger port replaced and they should be able to help you out 🙂

let me know how that goes!

Regards,

[Rebecca_41]

Thanks so much for the suggestions/assistance. I'll call them.

[Riddle_Decipher]

@Rebecca_41

Thank you for reply,

I appreciate you taking my advice.

I hope it all works out well for you (fingers crossed) 😉

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below. 
Thank you for posting in the HP Support Forum.  Have a great day!
Regards,

[Rebecca_41]

I contacted HP and found a very good laptop at a great price. It's also on sale for Ciber Monday. Thanks

[Riddle_Decipher · Accepted solution]

@Rebecca_41

Thank you for the update,

I appreciate you taking the time to get back to me with the info,

And congratulations on the new laptop, I hope it lasts for a lifetime 🙂

Have a wonderful day, ahead.

Feel free to post your query for any other assistance as well,
It's been a pleasure interacting with your and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.
And click on the Purple Thumbs up icon at the bottom of my comment.
Regards,

[Jeanie43]

Re: " The area where it plugs into the laptop is very loose. If I position the cord a certain way it connects. Has anybody had this issue?"
Yes. My HP Notebook LAPTOP-P8J2VGJ0 power tip was faulty when purchased 1 year ago. The Office Depot computer technician made adjustments to the tip to make it insert but it remains loose.
I have a TARGUS POWER ADAPTER. HP Part No: 8540554-002
What no..size replacement tip do I need?
Serial No: [edited]
Produce: XOS22UA3ABA
HP Notebook LAPTOP-P8J2VGJ0
Serial No: [edited]
Produce: XOS22UA3ABA

Thank you. Jeanie43

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue. 
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