preparing automatic repair loop

[Luron]

• My hp laptop says preparing automatic repair but it doesn't go any further. I have gotten into all the menus and all tests passed the diagnostic except F11. I can't get to troubleshooting the screen stays black with the death circle spinning. 

Please advise. The computer is 4 years old and has been working just fine.

[Deep_World]

Hi @Luron,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.
 

We understand the problem you are facing, we’re here to help identify the issue and get your device up and running as quickly as possible, this is probably caused by corrupted system files, a failed Windows update, or bootloader issues. Since you’ve run diagnostics and all hardware tests passed, this is almost certainly software related. 

Kindly follow the below steps: 

1. Perform a Hard Reset / Power Drain

1. Disconnect AC adapter.
2. Press and hold the power button for 15–20 seconds.
3. Reconnect AC adapter. 
4. Try turning it on.

2. Boot into Safe Mode

• Unit should be in shutdown state.

• Press the power button and press the 'esc' key repeatedly.

• Once you are in the Boot menu, press F11 to enter BIOS.

• Select Troubleshoot.

• Choose Advanced options.

• Click Startup Settings.

• Click Restart.

• Press 4 or F4 for Safe Mode or 5 or F5 for Safe Mode with Networking.

If you can get into Safe Mode, you can repair system files from there.

3. Repair Corrupted System Files

If Safe Mode works or from WinRE Command Prompt:

• Open Command Prompt
• Run these commands one by one:

sfc /scannow

DISM /Online /Cleanup-Image /RestoreHealth

These commands check for corrupted Windows files and repair them.

4. Use System Restore (if available)

1. From WinRE:
   Troubleshoot → Advanced Options → System Restore
2. Restore to a point before the problem started.

Works well if the issue is caused by a recent update or driver install.

I hope this helps.

Take care and have an amazing day!

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

Deep_World

[Deep_World]

Hi @Luron,

We did not hear from you after I replied to your post that you had created on the HP Support Community.

This is a follow-up to know if the issue that you were facing with your HP product has been resolved.

If you encounter any more hiccups or have questions, please don't hesitate to reach out. We're here to help and support you every step of the way! 

We'll be archiving this case, but feel free to respond to this thread anytime to continue the conversation. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Take care, and have an incredible day ahead! 

Best regards,
Deep_World

[Deep_World]

Hi @Luron,

  

Hope you're rocking an amazing day! We just wanted to check in and see if everything is sorted. If you need any more help or just want to say hi, we're here for you - just a message away! 

Take care, and stay fantastic! 

Best regards,

Deep_World