problem with windows, drivers

[andre26_01]

good evening,

yesterday a laptop of this model HP 15dw3170nia was purchased.

After installing Windows, the touchpad, Wi-Fi, sound and Fn keys do not work.

Reinstalled Windows to a different version, the problem remained.

I can't download the drivers because the Wi-Fi doesn't work.

There is no way to connect to the wired Internet.

How to solve the problem?

[Paul_Tikkanen]

Hi:

You need these Wi-Fi and Bluetooth drivers:

Wi-Fi:

https://ftp.hp.com/pub/softpaq/sp142001-142500/sp142328.exe 

Bluetooth:

https://ftp.hp.com/pub/softpaq/sp142001-142500/sp142149.exe 

Then you can download the rest of the drivers you need from the support page:

Ноутбук HP 15-dw3000 (1A3Y7AV) Загрузки ПО и драйверов | Служба поддержки HP®

Download the Wi-Fi driver from another PC.

Copy it to a USB flash drive.

Plug the flash drive into the notebook you need the drivers for and run the driver file.

[andre26_01]

the problem with Wi-Fi and touchpad has been solved.
but there are still problems with the sound and the fn keys, they also do not work
and the discrete graphics card is not displayed in the device manager yet (see photo)
how to fix it?

[Paul_Tikkanen · Accepted solution]

Unfortunately, I wouldn't be able to help you with any of the remaining problems.