problemas permanentes con ShellExperienceHost.exe

[viajero1]

Hola hace 2 meses aprox. que 1 vez a la semana cuando en la parte inferior derecha quiero abrir el reloj y el calendario el pc se bloquea, hace un ruido extraño y a veces se cierra el ordenador y aa veces no. Lo que si es cierto es que cuando lo reinicio vuelve a funcionar todo bien, pero cuando miro el monitor de confiabilidad me sale en el historial de confiabilidad que  el programa ShellExperienceHost.exe versión 10.0.26100.8521 dejó de interactuar con Windows y se cerró. 

Que puedo hacer para solucionar esto y que no me vuelva a ocurrir ?

Saludos

[Raj_05]

Hey

Hope you are doing fine!

Thank you for visiting our English HP Support Community. It would be ideal if the post was in English so that other HP product users like you can also benefit from the information provided here. To ensure a quick response, it would be advisable to post your question in English.

We understand that English is not your primary language, so we advise you to use an online translator of your choice to post in the language of our Community.

Thank you for your understanding.

Regards

[viajero1]

Hello, for about two months now, once a week, when I try to open the clock and calendar in the bottom right corner, my PC freezes, makes a strange noise, and sometimes the computer shuts down completely, sometimes it doesn't. What is certain is that when I restart it, everything works fine again, but when I check the Reliability Monitor, the reliability history shows that the program ShellExperienceHost.exe version 10.0.26100.8521 stopped interacting with Windows and closed.

What can I do to fix this and prevent it from happening again?

Regards

[viajero1]

It just happened to me again, can someone please help me figure out how to fix it?

Thanks

[Hawks_Eye]

Hi @viajero1 

Thanks for replying in English.

Let us go through structured steps that can help stabilize the experience.

Run HP App – Diagnose & Fix

• Open the HP App from the Start menu.
• Select Diagnose & Fix and allow it to complete a full scan.
• This will automatically check for system file integrity and Windows shell components.

Update Graphics and System Drivers via HP App

• In the HP App, go to Updates.
• Install all recommended driver and firmware updates, especially graphics and chipset drivers.
• Restart the computer after updates are applied.

Check Windows Updates

• Go to Settings > Windows Update.
• Ensure the system is fully updated.
• Apply pending updates and restart.

Reset the HP App if needed

• Go to Settings > Apps > Installed Apps.
• Select HP App > Advanced Options > Reset.
• Reopen the HP App and re-run Diagnose & Fix.

Perform a System File Check

• Open Command Prompt as Administrator.
• Type: sfc /scannow and press Enter.
• Allow the scan to finish and repair any corrupted system files.

These steps are designed to restore smooth interaction with Windows shell components and prevent ShellExperienceHost.exe from closing unexpectedly.

Regards,

Hawks_Eye

[viajero1]

Hi, for the first step, what do I need to do and install according to the two pages I've pasted? And then run it?

And for the second step, "Update graphics and system drivers through the HP application," could you please tell me the steps I need to follow, page by page?

Thanks

[viajero1]

[viajero1]

This photo I've pasted is what I downloaded, but I don't know what to do to diagnose and repair it... please guide me because I'm completely lost. What do I do from this page I pasted?

The problem is that what you mentioned about option 1, "diagnose and repair," in the photo I attached, there's no option that allows me to do that. Therefore, please request assistance with the first step and then all the subsequent ones... thank you.

[viajero1]

Is this the HP page where I need to install, diagnose, and repair software?

Which option?

[viajero1]

In short, to do all these steps:

"Open the HP App from the Start menu.
Select Diagnose & Fix and allow it to complete a full scan.
This will automatically check for system file integrity and Windows shell components.

Update Graphics and System Drivers via HP App

In the HP App, go to Updates.
Install all recommended drivers and firmware updates, especially graphics and chipset drivers.
Restart the computer after updates are applied.

Check Windows Updates

Go to Settings > Windows Update.
Ensure the system is fully updated.
Apply pending updates and restart.

Reset the HP App if needed

Go to Settings > Apps > Installed Apps.
Select HP App > Advanced Options > Reset.
Reopen the HP App and re-run Diagnose & Fix.

Perform a System File Check

Open Command Prompt as Administrator.
Type: sfc /scannow and press Enter.
Allow the scan to finish and repair any corrupted system files.

These steps are designed to restore smooth interaction with Windows shell components and prevent ShellExperienceHost.exe from closing unexpectedly.

Regards,"

I don't know where I need to go on the HO website. Could Hawks_Eye please tell me?

I look forward to your help.

Regards