problemas permanentes con ShellExperienceHost.exe

[Pallipurath]

Hi @viajero1 

Thank you for responding.

I understand that you are facing issues performing the Troubleshooting shared. I would request you to please follow the below steps and share me the required details to further assist you.

Restore BIOS Defaults

• Shut down the computer completely.
• Turn it on and immediately keep tapping F10 repeatedly to enter BIOS Setup.
• Press F9 to load BIOS default settings.
• Select Yes to confirm.
• Press F10 to save changes and exit.
• Allow the system to restart normally.

Run HP UEFI Hardware Diagnostics – Extensive System Test

• Turn off the computer.
• Turn it back on and immediately tap Esc repeatedly.
• When the Startup Menu appears, press F2 for System Diagnostics.
• Select System Tests.
• Choose Extensive Test.
• Allow the test to complete. This may take an hour or longer depending on the hardware configuration.
• If any component fails, note the:
• Failure ID
• Share the results.

Install and Run HP Support Assistant

Download and install the latest version of HP Support Assistant from:

HP Support Assistant Download Page

After installation:

• Open HP Support Assistant.
• Select Updates.
• Click Check for Updates and Messages.
• Install all recommended drivers, firmware, BIOS, and software updates.
• Restart the computer after the updates complete.

Perform a System File Check

• From the home page, at the bottom { search bar} Type Command Prompt.
• Open Command Prompt as Administrator.
• Type: sfc /scannow and press Enter.
• Allow the scan to finish and repair any corrupted system files.

Update Graphics and System Drivers Using HP Support Assistant

• Press the Windows key and type HP Support Assistant.
• Open HP Support Assistant from the search results.
• On the HP Support Assistant home screen, select your HP device.
• Click Updates from the left-hand menu or select Check for updates and messages.
• Allow HP Support Assistant to scan the system for available updates. This may take a few minutes.
• Review the list of available updates and install all Recommended updates, paying special attention to:
  • Graphics driver updates (Intel, AMD, or NVIDIA)
  • Chipset driver updates
  • BIOS updates
  • Firmware updates
  • System software updates
• Click Download and Install for the available updates.
  • If prompted by User Account Control (UAC), click Yes.
  • Follow the on-screen instructions to complete the installation.
• If multiple updates are available, allow all of them to install completely. Some updates may require the computer to restart during the process.
• Once all updates have been installed, restart the computer, even if you are not prompted to do so.
• After the restart, reopen HP Support Assistant and run Check for updates and messages one more time to confirm that no additional updates are pending.
• Test the system and verify whether the issue persists after all graphics, chipset, BIOS, and firmware updates have been applied.

Hope this helps, Please revert if the issue persists.

Have a good day.

[viajero1]

Pallipurath,

I really appreciate your help, but what you're telling me has made me even more confused...

I don't know what BIOS is, and I'm only asking for help with the previous steps:

"Open the HP app from the Start menu.
Select Diagnose and Repair and allow it to complete a full scan.
This will automatically check the integrity of system files and Windows shell components.

Update your graphics and system drivers through the HP app.

In the HP app, go to Updates.

Install all recommended drivers and firmware updates, especially the graphics and chipset drivers.
Restart your computer after applying the updates.

Check for Windows updates

Go to Settings > Windows Update.

Make sure your system is fully updated.
Apply any pending updates and restart.

Restart the HP app if necessary.

Go to Settings > Apps > Installed apps.

Select the HP app > Advanced options" > Reset.

Reopen the HP application and run Diagnostics and Repair again.

Perform a system file check.

Open Command Prompt as administrator.

Type: sfc /scannow and press Enter.

Wait for the scan to finish and for the corrupted system files to be repaired.

These steps are designed to restore smooth interaction with Windows shell components and prevent ShellExperienceHost.exe from closing unexpectedly.

Regards,"

I don't know where to go on the HP website. Could someone please tell me?

I look forward to your help.

Regards

[viajero1]

I'm simply requesting the steps I need to take on the HP support website to follow each of the instructions Hawks_Eye gave me. I look forward to your help.

Regards

[viajero1]

Thanks for not replying, for not helping. I was only asking for help on the HP forum because I have an HP computer and I thought you could help me.😓

[Hawks_Eye]

Hi @viajero1 

Thanks for all your patience and efforts.

I was away and could not reach earlier.

To make it easier, here is a structured guide with the exact navigation paths and steps you can follow.

Run HP App – Diagnose & Fix

This tool checks system file integrity and Windows shell components.

Open HP App → Diagnose & Fix

Launch HP App from Start menu

Select Diagnose & Fix

Allow the scan to complete

Update Graphics and System Drivers

Driver updates ensure compatibility with Windows shell processes.

HP App → Updates

Install all recommended drivers and firmware updates

Focus on graphics and chipset drivers

Restart the computer after updates

Check Windows Updates

Keeping Windows updated stabilizes shell components.

Settings → Windows Update

Apply all pending updates

Restart the computer

Reset the HP App

Resets the app to default state if it malfunctions.

Settings → Apps → Installed Apps → HP App → Advanced Options → Reset

Reset the HP App

Reopen HP App and re-run Diagnose & Fix

Perform System File Check

Repairs corrupted system files affecting ShellExperienceHost.exe.

Command Prompt (Admin) → type: sfc /scannow

Open Command Prompt as Administrator

Type sfc /scannow

Allow the scan to finish and repair files

These steps are designed to restore smooth interaction with Windows shell components and prevent ShellExperienceHost.exe from closing unexpectedly. Once completed, your system should maintain stability when accessing the clock and calendar.

Regards,

Hawks_Eye

[viajero1]

I'll take a look, and if I have any questions, I'll ask for your help.

Thank you very much.

[viajero1]

For the first step, I need to download sp171501.exe and then... is that correct? And which option do I paste from the page?

[viajero1]

What I can't figure out is how to do "Diagnostic and Solve"

[Hawks_Eye]

I understand you want the exact navigation steps on the HP support website to carry out the instructions. Let me lay them out clearly so you can follow each one without confusion.

Step 01: Download and Install HP App

The HP App is required to run Diagnose & Fix.

Go to HP Support → Software and Driver Downloads → Enter your product model → Download HP App (sp171501.exe)

Visit the HP Support site

Enter your PC model in the search box

Under Software - Utility, download HP App (sp171501.exe)

Run the installer and complete setup

Step 02: Run Diagnose & Fix

This tool checks system file integrity and Windows shell components.

Open HP App → Diagnose & Fix

Launch HP App from Start menu

Select Diagnose & Fix

Allow the scan to complete

Step 03: Update Drivers via HP App

Driver updates ensure compatibility with Windows shell processes.

HP App → Updates

Open HP App

Go to Updates

Install all recommended drivers and firmware updates

Focus on graphics and chipset drivers

Restart the computer after updates

Step 04: Check Windows Updates

Keeping Windows updated stabilizes shell components.

Settings → Windows Update

Open Windows Settings

Select Windows Update

Apply all pending updates

Restart the computer

Step 05: Reset HP App

Resets the app to default state if it malfunctions.

Settings → Apps → Installed Apps → HP App → Advanced Options → Reset

Open Windows Settings

Go to Apps → Installed Apps

Select HP App → Advanced Options → Reset

Reopen HP App and re-run Diagnose & Fix

Step 06: Perform System File Check

Repairs corrupted system files affecting ShellExperienceHost.exe.

Command Prompt (Admin) → type: sfc /scannow

Open Command Prompt as Administrator

Type sfc /scannow

Allow the scan to finish and repair files

Once you complete step 01 (downloading and installing the HP App from the HP support site), you’ll be able to access the Diagnose & Fix option directly inside the app. That’s the part you were unsure about — it’s not on the website itself, but inside the HP App after installation.

Regards,

Hawks_Eye

[viajero1]

From Step 1...

"

Step 1: Download and install the HP application.

The HP application is required to run Diagnostics and Repair.

Go to HP Support → Software and Driver Downloads → Enter your product model → Download the HP application (sp171501.exe)

Visit the HP support site.

Enter your PC model in the search box.

Under Software - Utilities, download the HP application (sp171501.exe).

Run the installer and complete the setup.

I checked my Windows 11 version, which is 25H2, and it's not listed. Do I have to choose the option that only says Windows 11?