"Missing or damaged OS" Repeatedly

brittanylawing · ‎12-28-2018

This has been an issue since the laptop was purchased less than a year ago (May 2018). At first it would only happen occasionally but now the "missing or damaged Chrome OS" screen has popped up several times a day especially in the last few days. All I will do is log in to my account and the screen will go black and it will pop up. Or it will happen at any moment while watching youtube, etc. I have gone into recovery mode and used a USB recovery and gone through that process. I have also powerwashed the device to reset it to factory settings. Same thing happens hours or even minutes later.

pepe999 · ‎12-29-2018

@brittanylawing wrote:
This has been an issue since the laptop was purchased less than a year ago (May 2018). At first it would only happen occasionally but now the "missing or damaged Chrome OS" screen has popped up several times a day especially in the last few days. All I will do is log in to my account and the screen will go black and it will pop up. Or it will happen at any moment while watching youtube, etc. I have gone into recovery mode and used a USB recovery and gone through that process. I have also powerwashed the device to reset it to factory settings. Same thing happens hours or even minutes later.

Hi,

Follow this: https://support.google.com/chromebook/answer/1080595?hl=en-GB

It sounds like Google are aware of this issue..

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erico · ‎12-29-2018

Given what you have reported as troubleshooting steps, the eMMC memory or chipset may have issues.

If the Chromebook is still in warranty, it is time to take avantage of it for a repair.

I ca ask a Moderator to escalate the issue for you.

Do be aware that staffing for HP during the holiday season is low, so this will take some time.

I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"

rick-s · ‎12-29-2018

@brittanylawing

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

I work on behalf of HP.

brittanylawing · ‎12-29-2018

Thank you! Still haven’t received any word from HP through private message or otherwise

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