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HP Recommended
HP Pavilion Notebook - 17-g121wm (ENERGY STAR)
Microsoft Windows 11

My Notebook is constantly in "attempting repair" and reboot loop. I have performed all the following options based on previous support threads on this topic:
- Drain Batter and Hard power cycle. 

- Successfully ran all hardware checks in the HP diagnostic tool (accessible using ESC key on bootup)

The following options don't work at all:
- Booting from a Windows 10 Bootable USB device. 
- Accessing the advanced startup options (After pressing F11 during bootup, i get a "Please wait" message and then the laptop reboots after a few seconds)

- Accessing Recovery environment

- System restore Save point doesn't work. 

 

Please help. Would really appreciate any further pointers. I don't have a proper back of my data, so ideally, would like to see if i can boot up the laptop without having to reinstall anything.   

1 REPLY 1
HP Recommended

@Sid170, Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

HP System Recovery (If You Can Access F11)

Turn off your laptop.

Turn it on and immediately press ESC repeatedly.

Press F11 for System Recovery.

Choose Troubleshoot > System Recovery (this may repair Windows without losing data).

 

Check Hard Drive Health

Press ESC on startup and choose F2 to run a Hard Drive Test.

If it fails, your hard drive might need replacing.

 

Reset BIOS

Turn off your laptop.

Press ESC on startup and choose F10 to enter BIOS.

Choose Restore Defaults > Save and exit.

 

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

Garp_Senchau
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.