• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended

Thanks for your answer but it's always the same issue I have install 9.20.22.0 Rev.A

HP Recommended

Hello @GUSHYCL 

 

(1Restart Windows

 

(2) Please check <Windows integrity> Part 1

 

Open cmd.exe (right click) as administrator and execute:

chkdsk /f c:

( Answer question with Y=Yes )

 

(3Restart Windows and let chkdsk do the work at startup

 

(4) Please check <Windows integrity> Part 2

 

Open cmd.exe (right click) as administrator and execute:

sfc /scannow

 

msdt.exe /id WindowsUpdateDiagnostic

 

Dism /Online /Cleanup-Image /ScanHealth

 

Dism /Online /Cleanup-Image /CheckHealth

 

Dism /Online /Cleanup-Image /RestoreHealth

  

(5Please report your results ( of each command )

HP Recommended

Hi

This is the results


C:\Windows\System32>sfc /scannow

Début de l’analyse du système. Cette opération peut nécessiter un certain temps.

Démarrage de la phase de vérification de l’analyse du système.
La vérification est à 100% terminée.

La Protection des ressources Windows a détecté des fichiers corrompus et les a réparés.
Pour les réparations en ligne, les détails sont inclus dans le fichier journal de CBS situé à l'emplacement suivant :
windir\Logs\CBS\CBS.log. Exemple : C:\Windows\Logs\CBS\CBS.log. Pour les réparations
hors connexion, les détails sont inclus dans le fichier journal fourni par l'indicateur /OFFLOGFILE.

C:\Windows\System32>msdt.exe /id WindowsUpdateDiagnostic

Rechercher les fichiers manquants ou endommagés Problème non présent
L'enregistrement des services est manquant ou endommagé Problème non présent

Détails de la détection Développer
expand

InformatifIsPostback_RC_PendingUpdates
IsPostback: False
InformatifWaaSMedicService
Problème détecté par :BinaryHealthPlugin;DynamicProtectionPlugin
InformatifIsPostback_RC_PendingUpdates
IsPostback: True
InformatifService Status
Problème lié au service BITS : Le service demandé a déjà été démarré. System.Management.Automation.RemoteException Vous obtiendrez une aide supplémentaire en entrant NET HELPMSG 2182. System.Management.Automation.RemoteException
InformatifService Status
Problème lié au service BITS : Le service demandé a déjà été démarré. System.Management.Automation.RemoteException Vous obtiendrez une aide supplémentaire en entrant NET HELPMSG 2182. System.Management.Automation.RemoteException
Informations sur la collecte des données
Nom de l’ordinateur:xxxx
Version de Windows: 10.0
Architecture: x64
Heure: mardi 3 janvier 2023 08:43:10

Détails de l’éditeur

C:\Windows\System32>Dism /Online /Cleanup-Image /ScanHealth

Outil Gestion et maintenance des images de déploiement
Version : 10.0.22621.1

Version de l’image : 10.0.22621.963

[==========================100.0%==========================] Aucun endommagement du magasin de composants n’a été détecté.
L’opération a réussi.

C:\Windows\System32>Dism /Online /Cleanup-Image /CheckHealth

Outil Gestion et maintenance des images de déploiement
Version : 10.0.22621.1

Version de l’image : 10.0.22621.963

Aucun endommagement du magasin de composants n’a été détecté.
L’opération a réussi.

C:\Windows\System32>Dism /Online /Cleanup-Image /RestoreHealth

Outil Gestion et maintenance des images de déploiement

Version de l’image : 10.0.22621.963

[==========================100.0%==========================] La restauration a été effectuée.
L’opération a réussi.

HP Recommended

It's solved, but with the downgrade of HPSA to 9.20.22 (sp142943.exe).

Thank you.

HP Recommended

@JD_Omen2022 wrote:

It's solved, but with the downgrade of HPSA to 9.20.22 (sp142943.exe).

Thank you.


Hello @JD_Omen2022 

The pleasure is mine !

Kind regards

HP Recommended

Yesterday with HP assistance we have installe PC Hardware Diagnostic windows Version: 1.7.0.0

I'm waiting for a new good version

HP Recommended

After the last update of the HP Support Assistant (about a week ago), the message "Windows Event Log Service must be running" repeatedly appears. After I uninstalled HP Support Assistant, there is no way to reinstall it, neither the old nor the latest version. The message "A newer version of HP Support Assistant is installed. The installation program will now complete." (translated from Czech) is still displayed. However, the HP Support Assistant program is now unavailable.
Windows 10 x64 v. 21H2, HP ProBook 455 G8 45R02ES

Please help.

————————-

I used a few days old Windows restore point and the HP support assistant is back.
I'll wait to see if the "Windows Event Log Service must be running" message reappears. I don't actually know which program produced it - the message is completely anonymous. Maybe it wasn't HP Support Assistant. I came to this discussion via Google.
Thanks for now, I'll come back here if needed 😉
Bye

HP Recommended

The message "Windows Event log Service must be running" continues to appear occasionally. I have found that program HP PC Hardware Diagnostics Windows generates this message during each start. I have verified that the "Windows Event log Sevice" service is running on my system and is started automatically.

HP Recommended

And If you should remove that software? Well I have the same problem on my HP Omen laptop. I didn't think firstly it's a problem with a HP product, but later recognized it is. It is not the firts occasion there is problem with their softwares and I don't understand how the **bleep** they let it appear to download if works **bleep**ty. No testing before?! I thought HP is a serious company and their support, but as it seems I have to rethink my opinion.

HP Recommended

I (and some of my friends) have been using HP hardware for a long time and have had a good experience with it. The problem "The Windows Event Log Service must be running" is rather isolated and I don't consider it serious. The message that appears once every few days is a bit annoying, but it doesn't bother me at work. I assume the problem will be fixed by the next update.
More seriously, I have discovered that there is a problem with uninstalling and reinstalling the HP Support Assistant software on my notebook. The "Programs and functions" tool of the Control Panel does not show it at all. And neither does Revo Uninstaller Pro. I only found it in Windows Settings in the Applications tool. When I uninstalled it with this tool, my notebook found itself in a state where HP Support Assistant could not be installed, and no version of it. Every attempt to reinstall ended with the message "A newer version of HP Support Assistant is installed. The installation program will now complete." (translated from Czech). I had to resolve this by using a Restore Point, which returned my notebook to a state where HP Support Assistant is installed and functional.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.