"There is an issue with trusted platform module (tpm) data" message appears after BIOS update

[Lorato_na]

I also encountered this problem last week, did you get a solution?

[Oldie1950]

The solution is: When asked whether the TPM module should be reset or whether it should be started with current data, press the letter Y (or the letter Z in the QUERTZ keyboard layout). Then press the F1 key. Good luck!

[Brisy1308]

Did anyone tell me what to do in this case if I do Y press can delete data from it or else if I Press N them it is working right for me but I do this right and I don't know even by  bitlocker key my , so what can I do?

[Lorato_na]

But I already resetted and now it’s saying that I should set up my password and leading me to my microsoft account where i have to enter my details and put in my verification code that they “emailed” to me. But they are not sending me the verification code

[Oldie1950]

I had already repeated the problem with Microsoft. Emails requested from Microsoft either never come or sometimes don't arrive until the next day. I then had the option to choose another form of transmission of the verification code. I then chose the option of sending it via SMS. That worked immediately.

[Oldie1950]

I have deactivated BitLocker on mine. So I can't tell you whether you need the BitLocker Key when you press the Y key. You can usually find this key on your Microsoft account. I therefore suggest that you write down this key before resetting the TPM module with the Y key.

[Lorato_na]

Oh I couldn’t receive the verification code because they sent it to my second email address, and I couldn’t see the difference 💀 but I managed and now I’m accessed to my PC 😮‍💨

[shaikIndia]

May I know India support telephone customer support contact?

[Hugo_R_CH]

I pressed "y" (or rather "z" on my QWERTZ keyboard), and that helped. No problems anymore.

[Tisha11-g]

But will it clear all my data?? Because on option Y , it is written that reset whole TPM