"There is an issue with trusted platform module (tpm) data" message appears after BIOS update

[Oldie1950]

@Albe76

The support method helped me. So I would recommend trying it too. You can of course reassure yourself with telephone support. However, German telephone support could only be reached after many attempts.

[Oldie1950]

@Farah11

Then I recommend that you set up the PIN again. This should solve your problem.

[Albe76]

Problem solved by pressing Y , rebooting and after changing PIN (pc must be connected on internet).

Note: the above method should work 1 out of 10 times (comment by a technician)

In the future, it is recommended removing any pen drive before any pc update.(I have found this note on the internet)

[Ognjen_R]

For the record, I am not able to contact HP customer support as the officially provided link in Serbia (https://support.hp.com/rs-sr/contact) only has options for their service center locator and the HP community forum. So apparently I can't contact them directly, even though my warranty is still valid, and I would have a number of questions to ask them. That is, of course, only if they wanted to talk with me in the first place and explain what happened. For now I can only guess about the whole situation as it stands.

About the PIN setup, I suppose I was lucky enough to have "Microsoft authenticator" app on my phone that would confirm my identity (through my phone's fingerprint scanner) so that I could finish the setup. However, I am careful not to leave my phone number anywhere on the internet, from personal experience.

Based on my overall experience with HP, I am going to think at least twice before I ever decide to buy any other product from them -  just my personal consideration of course.

[Touch_Me]

I choose the second button to continue with current TPM. Than the main Windows screen opend i just changed my pin and that all. Now my pc (hp255 g8) works well

[Leo_qrwzt]

Thanks for your advice and support & the telephonenumber 🙂

[Rockerz]

I've Pressed "y" and then, in the next screen where Every input become a "beep" i've Pressed f1(for confirm the operation of restart the tpm i guess). Now It seems the problem Is fix for me

[matti90]

Buonasera. Anch'io ho avuto in questi giorni questo problema in seguito all'aggiornamento del BIOS con il mio HP 255 G8.
Ho provato a seguire questa soluzione e cioè appena si verificava la schermata con le due opzioni di scelta Y o N, ho premuto la Y e subito dopo F1 e devo dire che nel mio caso sembra aver funzionato, al riavvio successivo non è più comparsa la finestra blu.

Good evening. I too had this problem these days following the BIOS update with my HP 255 G8.
I tried to follow this solution and that is, as soon as the screen with the two choice options Y or N appeared, I pressed Y and immediately after F1 and I must say that in my case it seems to have worked, on the next restart the blue window.

[AdityaKabir]

I had the same problem, but after pressing "Y" i connected to my wifi and got a code at my microsoft account. Then my laptop worked just like before. I am typing this from my laptop only

[Si-Pi_1]

Ich hatte auch dieses Problem. Ich habe z gedrückt und jetzt funktioniert alles wieder. Danke