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‎08-20-2016 07:34 PM

HP Recommended
Product: hp envy
Operating System: Microsoft Windows 8.1 (32-bit)

Hello, I recently factory reset my hp envy but before doing so I made sure I backed up my files on to a SD card, after the reset I am unable to recover my files does anyone know how I can do this my laptop was running windows 10 but after the reset reverted to windows 8.1. I am a University student and slightly panicked help would be appreciated

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Accepted Solutions

‎08-21-2016 02:41 PM

HP Recommended
You'll need to ensure that all windows updates are complete then you can download the windows 10 installation files from the link below, you'll need to burn these files to disc to perform the upgrade. Don't worry about it no longer being free, any machine that has already been upgraded to 10 during the free period can be reinstalled for free again

https://www.microsoft.com/en-gb/software-download/windows10ISO
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10 REPLIES 10

‎08-21-2016 01:31 AM

HP Recommended
We will need to know which method you used to backup your files in order to provide advice on this one
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‎08-21-2016 04:45 AM

HP Recommended
Hello thanks for the reply, I performed the backup through windows, in the back and restore category in the control panel I just selected to back up onto the SD as I didn't have anything else with large memory
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‎08-21-2016 07:02 AM

HP Recommended
In that case you should be able to use the backup and restore options in windows 8.1 to restore the backup

If you insert the sd card then go to the start menu and click on the magnifying glass in the top right then type in backup you should find the section you need, from there it should be just a case of following the on screen instructions
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‎08-21-2016 07:10 AM

HP Recommended
I have tried this method there is no option to recover files from the SD card backup just to back up current files on sd card which is why I was unsure
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‎08-21-2016 07:38 AM

HP Recommended
Can you see any files visible on the sd card?
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‎08-21-2016 01:20 PM

HP Recommended
Yes there are files on the SD card but it displays them as eg. Backup file 1 etc also they are in zip format some are also in HPDATA format
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‎08-21-2016 02:26 PM

HP Recommended
Would take quite a bit of digging to retrieve them manually then, best option I can think of right now would be to upgrade the computer back to windows 10 then use the backup and restore options from there, they will be slightly different as they removed certain backup options in 8 in favour of file history but restored them in one of the updates for 10
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*****click the purple thumbs up button to say thanks*****
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‎08-21-2016 02:32 PM

HP Recommended
Thanks a lot appreciate it i can't remember how to upgraded to Windows 10 what's the best way to do this?
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‎08-21-2016 02:41 PM

HP Recommended
You'll need to ensure that all windows updates are complete then you can download the windows 10 installation files from the link below, you'll need to burn these files to disc to perform the upgrade. Don't worry about it no longer being free, any machine that has already been upgraded to 10 during the free period can be reinstalled for free again

https://www.microsoft.com/en-gb/software-download/windows10ISO
*****I do not work for HP*****
*****click the purple thumbs up button to say thanks*****
*****If I solved your problem, help others by clicking accept as solution*****
Was this reply helpful? Yes No
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