recovery image problem

[Amro12]

Hi

 I have a hp 15 notebook pc windows 10  64 bits. First i wanted to reset my laptop  and during the reseting it said problem has occured with reseting so i continued normal to windows 10 but it did not even want to startup . It only showed the hp logo. Then i opened F11 and tried to recover  the computer. It then said there is no image recovery file and it cant reset , refresh and recover and also it doesn't have the image file at all . So im asking how i can fix this situation. and also i did not put the image file on a usb flash drive or anything. please some one help me

[IT_WinSec · Accepted solution]

Hello,

Thank you for posting in the HP Support forum. 

Please, read this  article and follow the best solution for you >> http://support.hp.com/us-en/document/c04718479

If you don't have the recovery image file, there are several options now:

- if your computer arrived with Windows 10 preinstalled, you can order recovery media from HP directly or from a 3rd party website such as http://www.computersurgeons.com/

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Once you receive the recovery media, follow these steps, please >> http://support.hp.com/us-en/document/c04758961

- If you previously had Windows 7 or Windows 8, then you upgraded to Windows 10 and Windows 10 was activated, then you were assigned a unique machine identifier –the Digital Entitlement. So, you can also try to download the Windows 10 installation media - free from Microsoft web site 

>> https://www.microsoft.com/en-us/software-download/windows10

>> http://www.makeuseof.com/tag/ultimate-windows-10-activation-license-faq/

You can use the ISO "burned" on a DVD or USB to do a repair or clean installation of Windows 10