replace battery or new laptop?

[girl25]

Purchased my laptop at in dec 2019.  I keep getting bios battery message.  Should i replace the battery or get a new laptop.  I use it for my bookkeeping business.  It is a HP Eny - 17m-ce1013dx

[Max3Aj]

@girl25, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
It sounds like you're encountering a BIOS battery (or CMOS battery) warning, which typically happens when the battery that powers the BIOS settings starts to fail. Given that your laptop is from December 2019, it's likely that the BIOS battery has just reached the point where it needs replacing. This is a relatively inexpensive fix and can usually be done without needing to replace the whole laptop.
 

Here’s what I recommend:

Replace the BIOS Battery: The BIOS battery is usually a coin-cell battery (like a CR2032) that keeps your system's settings and clock running when the laptop is powered off. Replacing this battery is often the most cost-effective solution.
 

Getting a new laptop might be overkill unless you're experiencing additional performance issues or other major hardware problems. If it’s just the BIOS battery, replacing it should resolve the issue.
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support 

[girl25]

I few times I have received blue screen - it happens once in a great whiles.  Is this due to the battery as well or a different issue. 

[Max3Aj · Accepted solution]

@girl25, A blue screen (commonly known as a BSOD – Blue Screen of Death) is usually not caused by the BIOS battery, but rather by software or hardware problems such as:

• Driver issues (e.g., outdated or corrupt device drivers)
• Hardware failures (like failing RAM, hard drive issues, overheating)
• Windows system errors
• Corrupted updates or software conflicts

Since you said it happens only once in a great while, it's likely a minor driver hiccup or background process crash—not an immediate sign of a dying system. But it's still a good idea to keep an eye on it.

Here’s what I’d suggest:

What to Do:

• Replace the BIOS battery — since that’s easy and cheap, and it is causing a warning.
• Run a full system check:

1. HP Support Assistant → “Check hardware”.
2. Windows Memory Diagnostic (to rule out RAM issues).
3. CHKDSK (to check for hard drive problems).

• Update your drivers — especially graphics and chipset.
• Check BSOD logs:

Press Windows + X > Event Viewer > Look under System Logs for critical errors or install the BlueScreenView tool to find crash codes.

I hope this helps!

If my response resolves your issue, please click “Accepted Solution” to help others find the answer. Also, don’t forget to click the “Yes” button to say thanks!

Take care and have a great day.

Max3Aj

HP Support