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Varentje Honor Student
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screen rotation locked - Intel Virtual Button driver issue

HP Spectre X360 - 15-Ch009ng
Microsoft Windows 10 (64-bit)
 

Since last week screen rotation is not working; The problem started after a pushed update from HP (HID...something). Could not roll it back with windows update nor system restore.  

 

Then tried all suggestions from https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Spectre-X360-Screen-Rotation-button-g...

The other websites...change registry entries, disable sensors and last resort I did a clean install 

 

Finally I think I pinned the problem down to the Intel Virtual Buttons: if I uninstall from device manager and restart all is fine (screen rotates). This is true until I connect to the Internet and drivers are automatically downloaded-the screen turns back to the notRotated. If I perform this in tent mode its easy to see when drivers are downloaded as the screen flicks up-side-down...

 

Tried different Virtual Button Drivers but no luck

Automatic from device manager

sp79286

sp81189

sp84482

sp91480

sp92026

What more can I do?

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slavestone Honor Student
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screen rotation locked - Intel Virtual Button driver issue

Hi Verentje,

 

Did you manage to resolve this problem? I have an hp spectre x360 ae013dx an have the same issue after this update.

 

Its suprising HP has not commented on this thread.

RyanWidodo Top Student
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screen rotation locked - Intel Virtual Button driver issue

I also have the same problem and I thought it was the sensors. The 2 things that can fix this is by resetting the device (hold the power button until the fan kicks in for 1 second then off) and reflashing the bios. I tried other virtual button drivers from multiple models and vendors and the problem still persist. My machine is the same model as yours (Kaby lake G with Vega). At this rate, I'm thinking of disabling the virtual button driver and make a shortcut to disable the keyboard and touchpad when I want to use the tent/tablet mode.

 

Also, where is the support, why is there no support guy in this thread.

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Patutkarsg Top Student
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screen rotation locked - Intel Virtual Button driver issue

i am using the same machine and having same issues...

i contacted HP they r saying to send my pc for repair and it will cost like 490 Dollars and i think iitz a software problem ... i too tried recovery and other stuffs nothing works at all.. 

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Patutkarsg Top Student
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screen rotation locked - Intel Virtual Button driver issue

I TRIED REINSTALLING THE BIOS and screen autorotation started ...

u can try this may be this will solve your problem.

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RyanWidodo Top Student
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screen rotation locked - Intel Virtual Button driver issue

I fixed my issue by not using NoteBookFanControl (NBFC). NBFC messed the EC table, which causes some misbehaviors on the machine. Yes holding power button to reset the machine / reflashing the bios works but it is only temporary.

benbaker Honor Student
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screen rotation locked - Intel Virtual Button driver issue

Hi to all.

@RyanWidodo: Very good suggestion. I also used NBFC at the time where the problem started. I actually uninstalled it thereupon but the problems persists. I don't want to rollback my system. Do you mean the EC table could be irreparably damaged. BIOS Reset works only temporary. Any further hints for me? Thanks in advance.

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