07-01-2018 09:55 AM - last edited on 01-31-2019 08:51 AM by WendyS
My computer says hard disk iscrashing. i totally rebooted. still the same says go to www.hp.com/go/techcenter/startup
07-01-2018 12:10 PM - edited 04-16-2019 07:40 PM
Unfortunately, this is the sign of a failing hard drive.
To confirm this, test the hardware in the HP UEFI Diagnostics:
- Repeatedly press Esc upon startup
- Select F2 (System Diagnostics)
- Select the desired language
- Navigate to component tests
- Select Hard drive
If these the test fails, this confirms the hard drive failure. If you are under warranty, contact HP:
Contact HP Worldwide here.
Find an HP Authorized Service Center near you here.
Otherwise, if the test fails and you are out of warranty, let us know if you are interested in a hard drive replacement by posting your computer's model/product number. (Please do not post serial numbers on the HP Support Forum)
Information on how to find a laptop's model/product number is detailed in this HP document.
As mentioned above, the recommended solution is to refer to To Resolve Diagnostic Errors that Appear During Startup
05-23-2019 01:05 AM
When starting up my computer an error message says "hard disk 2 error" f2 for system diagnosis. Ive ran every test from quick test to extremely long test, system to individual components (even let it loop all night a couple times) and all tests ended as "Passed". I then go to f2>exit>"are you sure">yes and it reboots correctly with no problems until next startup when I go through the same process to start windows.
09-24-2019 11:19 AM
I got the message on an all black screen that states: SMART Hard Drive Error
The SMART Hard Disk check has detected an imminent failure. I’ve ran just about every test there is and it’s came back as failure!
Any help would be much appreciated
Thanks- A desperate and struggling College student:)
11-21-2019 07:43 AM
I have windows 10 on a HP notebook/laptop, it is at the moment stuck in a automatic start up repair loop. I have checked the hard drive for any errors (none found) it passed, every test done but no good it's still in this loop, any help available?
11-21-2019 06:02 PM
@chris611 Welcome to HP Community!
Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:
Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.
Meanwhile, if all hardware tests have passed, this is most likely a software failure, you may want to reset windows using the steps mentioned here.
If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.
I am an HP Employee