screen says: www.hp.com/go/techcenter/startup

[lastdog]

screen says: www.hp.com/go/techcenter/startup

hp laptop older

[Hawks_Eye]

Hi @lastdog 

Welcome to the HP Support Community! Thanks for posting your query! 

We're here to help you get back up and running.

Thank you for sharing what you’re seeing on the screen. That startup message usually appears when the system is unable to boot normally, but before we move into any steps, let’s gather a clear picture of your situation so we can isolate the cause.

Could you tell me a bit more about:

• The exact model name or number of your HP laptop.
• What happens right before the message appears—do you see the HP logo, hear the fans, or notice any beeps?
• Have there been any recent changes, such as Windows updates, new software, or hardware adjustments?
• Do you have any external devices connected (USB drives, printers, docking stations) when powering on?
• How old is the laptop approximately, and do you recall the operating system version it was running before this issue?

With these details, we’ll be able to narrow down whether the startup interruption is linked to hardware, BIOS, or the operating system.

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.