sd card reader errors OMEN Laptop

[ydr69]

Hi
I own a new one OMEN Laptop - 15-dh1012nf / Windows 10 Family bought on France HP Store, new one for this one replaces a former one warranty exchanged by HP Store for sd card reader errors...
Inexplicably the two PCs encounter random operating errors on the SD card reader, device Genesys Logic: sometimes sd card is not recognized, sometimes it is, sometimes Windows Events Viewer show error disk on it.
I upgraded to BIOS F.14 Rev.A, the Genesys Logic driver is ok with the newest version.
Is this device Genesys Logic known as hardware with errors?
I give up relaunching HP Store for a new replacement...
Best regards
Ydr69

[praveen196]

@ydr69 Welcome to HP Community!

I understand that the sd card reader errors OMEN Laptop.

Please update the BIOS version F.15 Rev.A and check.

https://ftp.hp.com/pub/softpaq/sp110001-110500/sp110184.exe

Try updating the computer, this will install the latest updates -

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 2 Install updates using HP Support Assistant

1. In the search box, type, and open HP Support Assistant. 
2. Check for updates. 
3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[ydr69]

Hi
Thanks for your advice and so I updated the BIOS to version F.15 Rev.A (HP Customer Support - Software and Driver Downloads site gave this new BIOS I did not notice it).
I updated the BIOS version F.15 Rev.A: just before the last restarting after udpating I saw briefly a screen with a message of this type more or less I think:
"dev TITANIC fail"!!??...
I was not sure that the BIOS was effective but it seemed ok, the desktop shows the BIOS F15 A version (msinfo32) and boots without any problem...
But unfortunately with this BIOS update no improvement regarding the sd card reader of the platform...: sometimes ok, sometimes not , whatever the sd card I use.
Moreover I noticed this message in Windows Event Viewer :"HPDSKFLT...An unsupported disk adapter was found... ID 1001".
In fact this message is present from the beginning of the system configuration (but no error found in Device Manager).
I regularly update my platform with HP Support Assistant, Windows Update, Intel Driver and Driver Assistant.

Best regards 

YDR69

[Echo_Lake · Accepted solution]

@ydr69

Thank you for posting back. 

Since you have already tried most of the troubleshooting steps to resolve the issue and as we have limited support boundaries in the support community as of now. I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.