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‎08-02-2025 12:35 AM

HP Recommended

Good morning, I have an HP PC. Unfortunately, when I sent it for assistance, both the serial number and product ID were changed. I would like to restore it to factory settings with the HP Cloud Tool, but it tells me that the number does not match and I need to contact HP support. What can I do? Thank you in advance for your response.

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1 REPLY 1

‎08-04-2025 09:45 AM

HP Recommended

Hi @favuamu 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

If the serial number and product ID of your HP PC were altered during service, and you're experiencing issues with the HP Cloud Tool because of this change, here are a few steps you can take:

 

I'm sending you a private message to guide you on the next steps.

 

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

 

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

 

Take care and have a great day!

 

Regards,

Hawks_Eye

I am an HP Employee.
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